Customer Relations Representative

Job Description

Reed in Colchester are currently recruiting for a Customer Engagement Officer/Customer Relations Representative for a well renowned client of ours based in Colchester.In this full-time office-based role you will be responsible for all activities supporting the development, retention, and growth of the companys membershipboth individually via its Standing Groups and Research Networks and institutionally through itsmember universities.Role and Responsibilities:

• Work across the organisation and with a broad range of internal and external stakeholders to support the effective implementation of the annual membership engagement plan
• Deliver an annual communications plan targeted at members and Groups and Networks, collating material, building email campaigns and monitoring for efficacyreviewing and making suggestions for improvements
• Work closely with the marketing team to ensure the effective implementation of all aspects of the membership engagement plan across all marketing and social media channels
• Lead a new project to raise the profile of our grant-giving activities to the community, ensuring all opportunities are communicated and publicised widely; developing initiatives and campaigns to highlight the value of funding and impact on recipientscareers; and keeping all sections of the website up to date and maximised for impact
• Build successful professional relationships with key stakeholders, including at member institutions and those leading our groups and networks, to ensure all are full supported throughout the year
• Work with the Events and Communications teams to ensure the successful delivery of the annual programme of all events organised by our Groups and Networks, both in-person, online and hybrid
• Ensure all areas of the website relating to membership and community engagement are kept fully up to date and all opportunities are maximised
• Monitor, update and create/advise where necessary content for all external communications for Groups and Networks, including sections of the ecpr.eu website; any external group sites; social media channels; use of brand etc
• Monitor the activities of all Groups and Networks to ensure they are both fully compliant with the companys guidelines and governance; fully supported where possible by staff; and publicised widely, identifying new opportunities and improvements
• Coordinate and monitor the delivery of all aspects of governance and administration for the portfolio, including elections and appointments, welcome and induction training programmes
• Collate, review, and provide data and analysis to internal and external stakeholders to support both engagement strategy and governance functions. Support the development and implementation of membership surveys, focus groups and other similar engagementactivities
• Organise all internal and external meetings related to the role (both in-person and online), taking minutes in meetings where required
• Attend events, functions and meetings representing the business and its interests. This may involve foreign travel and overnight stays away from home

What you will receive in return:An attractive salaryA full-time position working Monday -FridayA generous company pension schemeCar parking at the officeIf you have previous experience working within a similar role then please click on the link below and apply today!