Cobham Lettings Coordinator

Job Description

Team OverviewOur Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish. This is fantastic chance for you to get an unparalleled insight into our business and industry,with plenty of ongoing training and learning opportunities to keep you up to date on changing legislation and process.Were looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. The successful candidate will have a can-do attitude and someone who isnt afraid to get involved in lots of different projects.You will be working closely with the Head of Lettings, Negotiators, Property Managers and will swiftly become the go-to person in your team. You will also join and be supported by a network of over 40 Lettings Coordinators nationally.Key Responsibilities of the RoleOur processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas:Compliance Sending out paperwork to landlords and ensuring the property is compliant before marketing Creating and updating property details on our systemStaying up to date with the latest industry legislation and Anti Money Laundering procedures Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move inMarketing Preparing Market Appraisal packs and send out letters from your Head of Lettings Booking in market appraisals with Landlords and the Head of Lettings Organising photography, floorplans and EPCsCreating office marketing materials e.g. window cards and brochures for our negotiators to take out on viewings Use our external systems to send out marketing collateral to potential clientsArranging for re-evaluation by Head of Lettings of any re-let properties and preparing the necessary documents for remarketingCorrespondence Handling all incoming phone calls with the highest level of professionalism Providing feedback to Landlords, Tenants and Applicants following viewings Applicant and client care in line with company procedures Organise and carry out viewings when negotiator unavailableGeneral Preparing for office audits (internal and external) Liaising with Relocation Agents by sending the details of new properties Working closely with the Sales Coordinator/ Office Manager to ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas. Managing incoming invoices and arranging for paymentMiscellaneous Preparing presentations on PowerPoint Monthly client billings sheets on excelMeeting preparations for both internal / external appointmentsSkills, Knowledge and ExperienceYou will receive comprehensive training on your role, but ideally we are looking for someone with: Excellent IT skills, including Excel, Power Point, Word, etc Have an ability to multi-task Excellent written and communication skills Ability to work effectively in a fast paced environment individually and as part of a team Strong organisational skills Confident in dealing with clients Excellent telephone manner Ideally be ARLA licensed/achieved the NFOPP Technical Award (not essential)