Radiology Booking Office Coordinator

Job Description

Venesky-Brown’s client, NHS Golden Jubilee, is currently looking to recruit a Radiology Booking Office Coordinator for an initial 2 month contract on a rate of £13.10 per hour PAYE. The working hours are 37.5hrs per week. This role will be based onsitein Clydebank.Responsibilities:- To ensure the receipt and processing of all patient referrals from NHS Hospitals/Boards and all other sources. - To achieve set monthly targeted patient numbers, targeted unoccupied diary slots and targeted turnaround times. - Communicates and builds relationships on a daily basis with colleagues in referring Boards.- Communicates with Radiographers, Consultant Radiologists and Cardiologists on a daily basis to ensure accurate and timely booking of examinations. - To ensure that all relevant patient information such as previous medical and operational history, allergy information, recent blood results etc and any other relevant information are sourced prior to patient attending the department. - To ensure that all referral information is complete, to facilitate the updating of all NHS Hospital/Board spreadsheets such as DMMI (Diagnostics Monthly Management Information) returns to ISD (Information Services Division).- To accurately input all patient demographic and appointment information, including into Trakcare (patient administration system) and the Radiology Information System (RIS).- Co-ordinate all patient appointments on the RIS using patient focused booking methods agreed by the NHS Diagnostic Consultative Collaborative. - Co-ordinate all patient and escort hotel accommodation requests.- Compiles all patient appointments and admission letters, - Selects and compiles all relevant fasting instructions. - Selects and complies pre op medication requirements. - Communicates directly with the public either by telephone or in writing regarding appointment dates. - To co-ordinate all cancelled and rescheduled appointments as soon as possible and record these plus any periods of unavailability on the RIS. - To record numbers of referrals received on a daily basis in order to update statistical spreadsheets. - To operate within the guidelines set out in the Data Protection Act.- Recognises personal responsibility for promoting a safe working environment.- Respond to patient/consultant requests for access to patient medical records (patient reports and images) and ensures compliance with the data protection act when releasing these via IEP electronic image transfer.- The post holder is required to learn all reception desk duties and be able to man this desk in absence of Radiology Reception staff including scheduling of appointments, taking all telephone calls including those for Cardiac Physiology. - Rotates to cover the secretarial duties of the admin team, including sending radiology reports by email or post and responding to requests for prioritising reports. - Handles customer complaints in accordance with department guidelines. - Participates in the hospital’s performance management programme (KSF) including production of personal work plans.- Attends mandatory training.- The post holder is required to have a good knowledge & understanding of all scans carried out in Radiology including contra-indications to scans. - The post holder is required to take and transcribe minutes of departmental meetings.Essential Skills:- Highly developed interpersonal skills- Excellent communication skills with an emphasis on customer care, including an excellent telephone manner- Demonstrate excellent organisational skills- Highly developed tact and diplomacy- A working knowledge of the Data Protection Act- Ability to work as part of a team- Computer literacy and a working knowledge of computer office software systems- Numeracy, literacy and basic typing/keyboard skills- Significant previous experience in a health care environment- HNC/HND in Administration or similar would be an advantage- Basic knowledge of medical terminology- Demonstrate a high level of discretion and confidentiality- Demonstrate a high level of flexibility with regard to work schedules- Demonstrate the ability to operate effectively, under pressure and to strict guidelinesIf you would like to hear more about this opportunity please get in touch.