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Front Line Manager

Virgin Money
Job LocationClydebank
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Business Unit: Group Customer ExperienceSalary Range: £24,400 - £30,500 per annumLocation: Hybrid Clydebank/GlasgowContract Type: Permanent Full TimeYour life more Virgin starts hereJoin Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. Were on the lookout for like-minded individualsand innovators to help drive our strategy forward. Were also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.Heres what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Up to five extra paid well-being days per year
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)
And you get these Red Hot Rewards from day one!Its an exciting time to be joining Personal Operations as we prepare to transform our team into one that is ready to meet the challenges of the future. The Front Line Manager is responsible for leading, coaching and directing colleagues across the operationalteams, ensuring customer outcomes are at the heart of everything we do. You will be accountable for providing effective leadership and nurturing a culture that drives the right performance and outcomes.Reporting to the Operations Manager, you will be part of the wider leadership team.Day to day youll
  • Lead, coach and direct a diverse team with a variety of skillsets and responsibilities.
  • Empower colleagues to deliver a customer experience that is right first time, every time.
  • Embrace and encourage living A Life More Virgin.
  • Encourage a positive culture and reward in line with Purposeful People.
  • Monitor colleague wellbeing and ensure adequate support is in place as required.
  • Monitor colleague performance and determine the training requirements.
  • Support colleagues in contributing to Team Goals and achieving Personal ones.
  • Review and act upon quality/productivity resultsreview individual performance.
  • Update people leader tools including OurPerformance & CoreHR.
  • Lead and promote a Continuous Improvement culture to increase operational effectiveness
To be brilliant you will bring.
  • Excellent leadership behaviours and great people management skills.
  • Good stakeholder engagement skills across all levels of the organisation.
  • Strong communication and influencing skills.
  • Knowledge of work planning, resource balancing and capacity management.
  • A passion for providing an exceptional customer experience.
  • Drive and the ability to work well under pressure.
  • Short to Medium term planning, focused on identifying capacity and managing resource to best meet customer demands.
  • Leading and promoting a Continuous Improvement culture to increase operational effectiveness.
The icing on the cake would be...
  • A track record in successfully managing multi-functional teams
  • In depth experience of delivering improvements in capability -both for individuals and teams.
  • Superb people management, coaching and training experience at an operational level.
  • A successful track record of helping to deliver significant change.
  • Continuous Improvement capability and skills.
  • Operations Excellence capability and skills.
We really need you to have the skills and experience listed in the essentials you need to bring section above, but the rest is just our wish list, so please dont let that put you off applying, wed love to hear from you!Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our careers team at .Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.

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