Business Analyst

Job Description

Reporting to the Business Process Manager, the Business Analyst will take a structured and objective approach to investigating business issues, analysing processes, working closely with stakeholders of all levels, proposing solutions, and delivering improvementswhich result in cost savings, more effective processes, improved customer experience and increasing levels of digitalisation and automation.Client DetailsIndustry leading shipping and maritime organisationDescription* As a Business Analyst you are accountable for creating process improvements and efficienciesefficiencies. A key part of this is utilising, managing, and promoting the Intelligent Business Process Management Suite (iBPMSiBPMS), while ensuring the Companypolicies, procedures, technical and security standards are followed.* Work with the Business Process Manager to implement an Intelligent Business Process Management Suite (iBPMSiBPMS) across all areas of the business* Develop an overview and understanding of the services and business processes across all organisational areas* Help to build a strong network of Process Owners, Champions and Subject Matter Experts* Analyse processes and work with the business to improve process models submitted by Business Units and Functional Departments* Administer the iBPMSiBPMS ensuring correct configuration, access, quality and population of information* Ensure standardisation and robust change management of process models and workflowsworkflows* Develop workflowsworkflows from toto bebe process models to digitalisedigitalise and automate business processes before handing over to the Business for ongoing management* Work with the Business Process Manager to identify, categorise and prioritise processes for reengineeringreengineering, digitalisationdigitalisation, and automation* Develop APIsAPIs and other connectors to optimise the capability of current business applications and generate efficienciesefficiencies by integrating with external sites and applications* Conduct targeted analysis of business situations, consider stakeholder perspectives, evaluate options, define and deliver requirements within the iBPMSiBPMS workflowworkflow capabilities* Liaise closely with IT, Business Systems and Process Owners for developing integrationsintegrations and connections with business applications and databases.* Liaise closely with IT to ensure users are added/amended and removed from iBPMSiBPMS and aligned with Single Sign On/Active Directory requirements* Provide input to business cases for targeted process improvement projects where IT development is required beyond the scope of the iBPMSiBPMS* Administer and maintain executable process workflowsworkflows until they can be properly handed over to the relevant business area* Support nominated persons within Business Units and Functional departments to become self-sufficient in process modelling, improvement, and workflowworkflow development* Liaise with Process Owners and Champions to establish metrics and KPIsKPIs within Process Models and WorkflowsWorkflows* Assist with data connection to Business Intelligence tools and provide data as requested by Classification: Restricted Business Units and Functional Departments to support the measurement of process performance.* Continually develop knowledge and understanding of process technology, business analysis and process improvement techniques * Propose ideas and improvements to increase efficiency and effectiveness.* Assist with development of Process and Performance related procedures.* Support collection and documentation of business requirements for process improvement/automation efforts.* Other occasional tasks related to your position or that are useful for your developmentProfile* Recognised Business Analyst, Business Process, System Analyst, Automation, Workflow or related qualification. Significant demonstrable experience in these areas will be considered in lieu of a specific qualification as this is a developing field.* Experience of Business Case development and lifecycle* Min 3 years experience of Business Analysis or process improvement projects* Previous experience in delivering software/workflow/automation solutions* Problem solving and innovation are essential to this role* Ability to manage and work with stakeholders at all levels* Good communication skills* Good Time management and prioritization skillsJob OfferCompetitive package inc benefits