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Customer Liaison Executive

Matchtech
Job LocationClapton in Gordano
EducationNot Mentioned
Salary16.00 - 18.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Liaison Executive 17.95 per hour TEMP CONTRACTMy customer is a Global leader in Electronics technology based near Bristol They are looking for a customer liaison executive on a temporary contract to promote proactive customer service with the internal customer care teams, responsible for liasing with planners, monitoring customer deliveries and promoting positive customer serviceexperiences.Main Responsibilities -Weekly status meetings with the customer centers to promote healthy working relationships and ensure they are informed about all customer updates.

  • To liaise daily with the production planners to check the production plan is on track and are informed of any deviation so it can be communicated to the customer
  • Investigate any customer queries (i.e. early order requirements) with the supporting areas and feed back to customer the outcome in a timely manner
  • Communicate any changes in lead times to the customer care teams
  • Communicate and track short shipment status until it is closed
  • Be a central point of contact on all shortages for the department, liaising with purchasing to ensure we have the most up to date information available
  • Have visibility of when permits are in use to understand impact to lead order numbers
  • Review current processes and strive for continuous improvement in collaboration with key stake holders
  • Any other reasonable request from the line manager

Keyskills :
Customer Service

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