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Service Desk Analyst

Job LocationCity of London
EducationNot Mentioned
Salary£20,000 - £30,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Desk Analyst - Law firm, 1st Line, This is chance to break into the lucrative and in-demand legal sectorOur leading law firm require a Service Desk Analyst (Law firm, 1st Line) to provide first line support for users throughout the firm.As the firms Service Desk Analyst (Law firm, 1st Line) you will seek to resolve as many calls as possible at the first point of contact whilst assisting in maintenance the firms network, including all hardware and all associated application software.Position requirements

  • Ability to deal with high pressured IT requirements in a timely and efficient manner
  • Experience of working on a busy multitasking service desk supporting multiple locations
  • Exceptional customer service and client facing skills
  • Experience of working in an ITIL environment. ITIL Foundation Certificate highly beneficial
  • Legal sector experience
  • Written and oral communication skills
  • Exceptional analytical and troubleshooting skills
  • Keen attention to detail
  • Commitment eg assists with overtime, covering shifts
  • Highly pro-active in seeking out tasks to develop skills and experience
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Experience of working in a team-oriented, collaborative environment.
  • Business awareness
  • Technical requirements preferred
  • Windows 7/Windows 10 - MCDST certification or equivalent experience
  • MS Office 2010/2013/2016- MOS certification or equivalent experience
  • Document Management Systems (Opentext DM5)
  • Active Directory
  • Mobile Device Management
  • Basic networking skills eg TCP/IP, patching etc
  • Contact Relationship Management system (InterAction)
  • Practice Management Systems (Aderant)
  • Digital Dictation (BigHand)
  • Citrix
  • MS Exchange
  • LANDesk
  • Time Recording Software (Aderant)
  • IP Phone administration (Mitel)
  • Windows Phones/iPhone SE
  • Required skills
  • Calls
  • Customer Service
  • Law Firm
  • Legal
  • 1st Line
  • Keyskills :
    Calls Customer Service Law Firm Legal 1st Line

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