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| Job Location | City of London |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A passion for Service Improvement, Ability to communicate between the technical and the non-technical , Able to actively address internal & external risks. Support and mentor junior staff, Experience in managing escalations and problem management Excellent leadership and people management skills Excellent written and verbal communication skills, Able to work under pressure and meet deadlines, Effectively delegates.Client DetailsMy client are a large telecomunications organisation based in central london. A foward thinking organisation with IT and customer service at the centre of all that they do.Description- Managing the delivery of contracted services to clients to ensure that SLAs and KPI are met- Responsible for building &maintaining strong relationships within large platinum accounts- Leading monthly service reviews with account main contacts- Escalating major incidents/outages with different vendors to ensure a timely resolution- Involved in the early stages of development of a new service with the product development teams to advice on supportability and scalability of the service being developed.- Shared responsibility for the achievement of overall KPIs assigned to the Operations dept- Ownership of Service Delivery reporting including Month/Quarter forecasting- Process owner for Products/Services/Clients being supported by the Service Delivery team- Responsible for ensuring staff are trained and qualified to deliver supported services- Member of the businesss Management Team responsible for ensuring company targets set by the Board are achieved.- Escalation point for service complaintsProfileThe successful candidate will be a people focused individual who enjoys progressing their team, seeing them achieve and ultimately share in their progression. This role is as much about the IT as it is the soft skills, prior experience and examples of the following is required;- Mentorship- 1-1s- Getting discretionary effort from your teamJob OfferThis Service Delivery Manager position provides an excellent opportunity for an existing service delivery manager to move forward and progress in a growing organisation which rivals the ambition of your own. An opportunity to nurture and develop the existing team to their capabilities.A salary of £35,000 - £40,000 plus a 10% bonus Required skills
Keyskills :
Leadership Service Delivery Manage