Residential Property Manager - Battersea Power Station

Job Description

Purpose of the RoleA client and residential customer facing role taking responsibility for delivering residential and property management services for The Power Station (Switch House East and West and The Boiler House), delivering the Vision and Values of the Client in aninnovative, operationally efficient manner providing an excellent quality and value residential environment for a wide mix of residents, Commercial Units, occupiers and visitors. Reporting to the Head of Residential, and working with the Residential team acrossthe Battersea Power Station Estate, the post holder will act as the Managing Agent interface for residents and lease compliance for this unique mixed use property.Key ResponsibilitiesProperty Management • Responsible for effective and efficient residential leasehold management including all internal communication with all stakeholders for Phase 2 residential.• Develop and maintain a professional understanding and close working relationship with appropriate resident representatives including any Owner’s Associations, encouraging frequent and open communication and information flows on relevant building and estateissues. Lead site wide communications across the residential app with newsletters, operational updates and sporidic updates.• Chair Owner’s Association monthly meetings and adhoc Focus Groups. Be first point of contact for any queries or concerns.• Form strong relationships with key stakeholders.• Manage all contracted services for the Concierge.• Ensure that all queries that reach the Concierge, the communal email inbox or the app are responded to and dealt with correctly and in a timely and courteous manner.• Provide regular training and updates to the concierge team on basic leasehold management matters to ensure that as first point of contact any queries are dealt with correctly first time.• Provide training to staff in relation to expected standards and delivery of client and resident services and delivery in excellence• Assist in the management of the production of the annual residential service charge budget, coordinating the input of internal resources.• Review monthly expenditure and open commitments. Ensure open commitments are closed where no longer applicable.• Actively review budget vs actual on a monthly basis to ensure variances have clear commentary and provide assistance to the Savills finance team in reconciliation and reforecasting exercises.• Manage and update all insurance claims with the broker and report monthly claims updates.• Draft and regularly review for appropriateness residential procedures and policies ensuring messages are on brand and are clear and concise and in accordance with the lease.• Maintain the resident handbook and update and amend as required, ensuring residents comply with the standards prescribed.• Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident’s portal is maintained as ‘current’ at all times and that relevant testing of procedures is carried out and documented.• Develop and implement a strategy to achieve industry and sector excellence awards for The Power Station and BPS residential estate.• Keep the NOC up to date with any site staff changes.• Be a point for escalation for leaseholder queries and more complex issues.• Environmental performance reporting.• Explain and discuss budgets, variance analysis and year end accounts with all stakeholders including colleagues, owners and the client.Residential Management • In conjunction with Head of Residential Operations, Implement S20 consultations from start to finish and explain the principals and steps clearly to all stakeholders. Answer observations in a pragmatic manner.• Escalation point for leasehold management queries• Understand leases and translate the requirements into practical working scenarios.• Develop and deliver excellent customer services.• Encourage frequent and open communication and information flows on relevant building and estate issues with the Owners Association and leaseholders.• Attend, contribute and present in owners and client meetings.• To work in conjunction with all internal departments and lead on internal processes to deliver client KPI s.• Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident’s portal is maintained as ‘current’ at all times and that relevant testing of procedures is carried out and documented andthat communications are maximized using the Power app.• To develop internal information to enhance the residents experience.• To assist in advising the Development Company on the development and mobilisation of the Phase 2 & 3 residential scheme• To actively support and communicate the extensive community engagement and client events team.Health & Safety • A good understanding of H&S regulations and Compliance.• Able to implement best practice and Standard Operating Procedures to ensure compliance.• To input, maintain and report from H&S systemsSkills, Knowledge and Experience Requirements • Excellent communicator written and verbal• Excellent financial skills including budgeting, forecasting and year end accounts reviews• Leadership and credibility at senior level with Residential and mixed-use clients• People Management, collaboration and communication skills• Proven and extensive experience in residential property management (minimum 5 years)• Thorough understanding of residential leases• Thorough understanding of statutory regulations including requirements under Landlord and Tenant Act• Understanding of corporate structure and Client involvement• Discretion and sensitivity in dealing with confidential matters• Commercially aware with strong financial management skills• MIRPM qualified. Assoc RICS desired.• Detailed understanding of RICS Service Charge Codes, Professional Statement, and regulations• Utilities and building environmental management experience including liaison with Energy Supply Companies (ESCo’s)• Strong IT SkillsThe above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.Working Hours -40 hrs/wkSalary -£40,000 - £45,000 Please see our Benefits Booklet for