Property Manager - Kings Cross Estate

Job Description

Purpose of the RoleThe property manager will have responsibility for operations with the building, ensuring that the values and policies of Savills and Kings Cross Estate Services are adhered to throughout all service delivery. They will be responsible to drive a operationallyefficient and economically competitive commercial environment for occupiers whilst enhancing the investment value of the asset for the landlord where possible.The property manager will be the main point of contact for occupiers and services partners associated to the building. They will work with the KCES team and wider Savills team to ensure all involved are delivering to the appropriate standard set by the headof property operations and senior KCES management team.They will drive, implement and maintain the usage of effective management systems and procedures in the delivery and continuity of service of the security, M+E, cleaning, health & Safety, customer service within the building and wider estate.The Property Manager will actively contribute to the management of Health, Safety and Wellbeing for all users of the Kings Cross Estate and drive initiatives across the estate.The Property Manager will work with the Head of Property Operations and the rest of the property team and ensure any objectives and initiatives set and implemented in the most efficient, ethical and pragmatic way possible.The Property Manager will be directly responsible for managing any Assistant Property Managers that call under their responsibility, this includes but not limited to - performance, delivery, progression.The Property Manager will work with the surveying team to set and manage economically competitive commercial service charge budgets within the agreed timeframes. They will also be responsible for the management of spend throughout the service charge yearand ensure all quote are sourced in line with the Savills procurement policy.Customer service/ Stakeholder Engagement

• Develop and maintain a professional understanding and close working relationship with appropriate occupier representative and become the main point of contact for occupiers with their building/s

• Encourage frequent and open communication and flow of information on relevant building issues with occupiers within their buildings
• Work with the service partners and other Savills colleagues who may interact with the occupiers to ensure a consistent approach to communication is used. This should include the method of communication used, tone, content, and language
• Actively engage with wider Savills property team to ensure that we stay abreast of industry trends, drive innovation and operational excellence across the estate
• Develop and maintain a professional working relationship with all service partners across the estate. Encourage frequent and open communication and flow of information on operational items and possible initiatives
• Develop and maintain a professional working relationship with the relevant departments within the clients organisation.
• Where applicable, to work closely with the client DM/ AM leads, Savills mobilisation team and other departments in supporting the mobilization of new assets as they complete and manage the seamless handover into management.
• Ensure that good relations with all key stakeholders are established and maintained.

Force for Good

• Actively engage in all ESG initiatives across the estate and drive the adoption of policies and procedures and will ensure these are adhered.
• Ensure that the sustainability ESG agenda is fully embraced with the team and that they are fully aware of the drivers for change.
• Be abreast of any new initiatives, which could improve ESG performance across the estate
• Ensure that ESG initiatives are discussed with all occupiers at monthly meetings and promoted where possible
• Work with the AM and Savills site team to support the client’s events and community programmes
• Ensure ESG initiatives are considered during the development of capex and service charge budgets

Leadership & People Management (One Team)

• Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.

• Take ownership of the KCES vision and values ensuring that they are fully integrated into all of the building services.
• Ensure a self – motivated and can-do attitude is promoted within the building team

• Ensure a methodical, measured approach is promoted and encouraged throughout the team when resolving issues

• Drive to be a leader of people, capable of getting the most out of their team by mentoring, coaching and motivating them to deliver operational excellence.
• Provide outstanding personal leadership to maintain the highest standards of service delivery encompassing innovation, sustainability and customer focus.

• Manage and develop assistant property managers effectively, measured by feedback and performance.
• Ensure assistant property managers receive designated training and site inductions, and additional approved training for professional development.
• Develop and nurture a highly effective professional relationship with the Service Partners to ensure the building meets and exceeds all statutory compliance and fosters a culture of outstanding

Operational Contractor management

Ensure that all building key service commitments related to the building are completed in line with company policy.

Run monthly KPI meetings with all service partners, encouraging open discussions with the services partners on performance in an honest and professional way

Promote the recognition of excellent performance of contractors or service partners throughout Kings Cross. Re-enforce positive service where possible

Ensure that underperformance of service partners is discussed and documented with the appropriate people. Areas of improvements should be discussed with the services partners and clear, realistic targets agreed.

In situations where underperformance of a service partner does not improve the agreed escalation process should be followed and also discussed with the head of property operations

Pro-actively procure, following the company tender guidelines where required, building and contracted services.Develop and maintain a professional workin