Operations Manager - The Sidings, Waterloo

Job Description

Purpose of the RoleThe Sidings, Waterloo, shopping centre comprises of 130,000 square foot of retail and F&B space over 38 units including a 25,000 sqft Brewdog and a 40,000 sqft immersive theatre and associated restaurant. The scheme sits within, and is intrinsically linked,the wider Waterloo train station, enabling the centre to benefit from the enhanced footfall that comes with being within one of England’s largest transport hubs. The Operations Manager role is to ensure the overall smooth running of the centre, including therecruitment and training of all support staff, whilst maintaining a safe and pleasant environment for our customers, through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.Key Responsibilities

• Collate and check all routine invoices and approve within agreed limits
• Issue purchase orders for non-routine expenditure.
• Liaise with tenants to ensure compliance with Tenants Handbook in particular with regards to shop fascia lighting, shop front cleanliness, refuse management, key holders.
• Check tenants’ units on a regular basis having regard for state of repair and statutory compliance.
• Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors.
• To ensure that the Operations Report and Maintenance Schedule is accurate up to date at all times.
• Ensure compliance at all times with operational standards.
• Attend all management meetings and other meetings as requested by Head Office.

Safety & Security

• Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the centre are discharging their duties and provide assistance where necessary.
• Ensure that all personnel complete duties to the highest standard and are well presented.
• Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas.
• Ensure all accidents and near misses are recorded and any serious incidents that occur.
• Attend all serious incidents within the centre.
• Control and re-order first aid kit supplies, ensuring that there are sufficient staff on site to administer first aid, as and when needed.
• Ensure that fire and health and safety regulations are adhered to in all parts of the Centre by inspection, checking the signs, advising on defects, improvements required, etc.
• Monitor and maintain Security standards and Health and Safety Records, in accordance with the frequency required by the site Health and Safety manual and NRSP.
• Walk the public areas on a regular basis throughout the day, checking on cleanliness, maintenance, landscaping etc.
• Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
• Maintain overall control of the security operations, paying particular regards to incident response and customer care.
• Liaise with tenants, the Police and Network Rail in all matters of security affecting the Centre, Waterloo Station, the Tenants, public safety and security.
• Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.
• Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period. Where remedial works are required immediately, the area in question must be cordoned offand made safe for all visitors, tenants, etc.
• Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.
• Ensure that Health and Safety policy is complied with at all times.
• Control and monitor the keys to the centre.

Operations

• Maintaining the centre to the highest standard at all times.
• Minimising the liability risk exposure of the owner.
• Ensuring that all plant and machinery are fully maintained and that all health and safety details of the contractors are available on site.
• Ensuring that the agreed specification for each contractor, is adhered to and obtain appropriate method statements
• Considering and reporting all items of repair, improvement and replacement to the managing agents.

Enquiries

• Deal with enquiries by telephone, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.

Public Relations

• Establishing and developing good relations and partnerships with various authorities and local agencies, notably:-
• Local authority
• Police
• Fire brigade
• Public transport providers
• Network Rail

Promotions

• Ensure that all promotional activities are carried out with due care and attention to the health safety and welfare of staff customers and occupiers.

Marketing & PR

• Assist the Centre Director, as and when required.

Staff

• Working with all centre management staff and contractors towards achievement of their goals.
• Identifying and implementing training and development programmes and pursuing suitable training solutions.
• Ensure that both in house staff and contractors are smart and well presented at all times.

Quality Assurance

• Devising a training programme for all on-site cleaning and security staff.
• Adhering to all quality assurance requirements.
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

• A minimum of 2 years’ experience in a similar role.
• NEBOSH.

Working Hours -Full Time – 37.5 HoursSalary -£50,000 - £60,000Please see our Benefits Booklet for more information.