IT Technician

Job Description

Expanding US law firm has created a new IT Technician role for its London office in addition to providing support for all of the EME regions. Our client is ideally looking to hire this role on a temp-to-perm basis with the official title being TechnicalSupport Technician (TST). This IT Technician (TST) role is at a US law firm housed in stunning City offices which are a very short walk from all mainline City train stations. This role is paying to £50,000 with paid overtime available.IT Technician duties will include: Investigate, troubleshoot, and resolve all computer software and hardware problems; these include, but are not limited to, MS Office, MS Outlook, iManage, internet access, remote connectivity, and printing. Provide on-site and remote technical support, desk side training, and customer service for all Information Technology related issues. Provide mobile device support to include setup of mobile devices (iOS, Android) connected to the firms mobile device management and remote authentication applications.Provide and recommend software/hardware specific solutions for incidents or requests. Isolate recurring technical issues to proactively address customer problems. Open, review, resolve, and close group-assigned support tickets according to SLAs. Track all requests for service and support in the incident tracking software. Prevent loss of customer functionality with regular maintenance on workstations prior to deployment and re-imaging. Maintain firm desktop and laptops imaging process, which includes data backup and configurations for new and existing users. Create, maintain, and update IT equipment in the Configuration Management environment that includes asset tags, updates to customer associations, and off-site movement of firm issued hardware including phones, tablets and mobile devices. Responsible for participating in all on-going training deemed necessary by Technical Support Supervisor. Create and maintain in-house team documentation; these include but are not limited to, setup checklists, equipment summaries, and documentation for the IS Documentation Library. Ability to maintain asset register documentationEnsure customer satisfaction by reviewing and performing follow-up communications on resolved tickets. Provide weekend and after-hours on-call support as required by the position. Responsible for new setups/terms equipment that includes relocation of employee equipment as required. Provide basic new hire IS training. Assist with computer deployment and equipment relocation. Monitor IS terminations and return equipment. Prepare end of life equipment for donation/disposal. Provide technical assistance as required for Information Services projects and rollouts. Oversee daily audio visual and video conference room support for internal, external, and client meetings. Complete post network downtime system testing. Assist with office set-ups and moves within the officeAbility to travel regularly to offices as required, sometimes with short notice. Must be available after business hours as required. Perform other duties as assigned by the Technical Support SupervisorIT Technician Candidate requirements: Minimum 2 years IT law firm experienceStrong analytical and problem-solving skills. Exceptional customer service and interpersonal skills. Information technology certifications strongly preferred. Ability to work independently as well as collaboratively in a team environment. Ability to lift computer equipment or other bulky items up to 50 lbs. Ability to work unsupervised and prioritize work. Ability to create and maintain documentationMust maintain regular and acceptable attendance at such levels as it is determined by the Firms discretion. Must be available and willing to work overtime, which may include evenings, weekends, and holidays as the Firm determines is necessary or desirable to meet its business needs. Ability to communicate technical information to non-technical personnel. Proven analytical and problem-solving abilities. Strong communication, interpersonal and customer-service skills. Self-motivated, attentive to detail and highly organized. Knowledge of basic computer hardware, including PC and Apple products.Should you be keen please apply asap, ideally candidates available immediately or on a short notice period.