IT Change Analyst

Job Description

Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group.We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.You and Your TeamWe have an exciting opportunity for an IT Change Analyst to join our Service team. In this role you will be responsible for supporting the IT Change management function and governing the lifecycle of all changes being applied within our IT systems, enablingbeneficial changes to be made with minimum disruptions to IT Services.You will ensure the effective and efficient execution of the Technical Change Management process for all production IT systems, maintaining service protection and assurance across all IT managed platforms and environments.Hybrid working is available in this role. We ask that you attend the office 2-3 days per week.This role could be based in any of our four locations; Bradford, London, Petersfield or Chatham.About the RoleIn your day-to-day role, as an IT Change Analyst you will:

• Monitor appropriate standards and controls for Change Management and ensure they are continually met.
• Responsible for ensuring the proper and auditable deployment of change activity across appropriate environments from initiation and assessment to deployment and review.
• Mentor Stakeholders across IT, the wider business, and third-party vendors in matters of IT Change, acting as the principal control and escalation point.
• Advocate for responsible changes to be raised within the business.
• Mediate conflicts relating to change
• Closely work with Service Transition, and Delivery/Operations teams to ensure smooth changes to service.
• Own, chair and facilitate post implementation reviews with all relevant parties for any approved changes which resulted in unexpected service impact. Ensuring all appropriate risks are raised, improvement initiatives implemented, and disciplinary actionstaken.
• Own and facilitate the Change Advisory Board (CAB), chair scheduled/ad-hoc CABs or eCABs. Produce Agendas, Minutes and complete any follow up actions.

About YouWhat you will bring to the team:

• Good knowledge of Change Management Principles and latest industry Standards.
• Articulate and professional- Define and communicate Change standards for implementation across all IT, third parties & business Stakeholders.
• Strategic Thinker - Able to constantly review and redefine existing process’ to meet agile requirements, while ensure Service Assurance is appropriately protected.
• Conflict Management - Able to resolve conflict and challenge appropriately particularly when pressed by Colleagues and Managers.
• Skilled Communicator at all levels - Accomplished at producing clear and informative MI, pitched appropriately dependent on audiences across all management and colleague levels
• Ability to Manage Change - Thrives within a constantly changing and developing working environment. Challenges the accepted norms and identifies the opportunities that change provides, seeking to take advantage of them for the wider benefit of the organisation.
• Able to deputise for IT Change Manager when required.

Why join Vanquis Banking GroupThe satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and betterat your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.On top of all this, we will give you a package including:

• Competitive salary
• Discretionary annual bonus
• Hybrid working considered
• 25 days annual leave increasing with service (in addition to bank holidays)
• Pension Scheme with matched company contributions up to 10%
• Private Medical Insurance
• Extensive opportunities for personal and career development
• Opportunity to grow, develop and learn
• Colleague Perks at Work discount platform
• Season ticket loan
• One paid day to give back to local communities or chosen charity

We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can supportour customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we are here in the first place: to help put people on a path to a better everyday life.