Head of Digital Delivery & Operations

Job Description

Salary: CompetitiveGrade: 4Reporting Line: Digital DirectorContract Type: 14 months Fixed Term ContractLocation: Wood Street, Central LondonWhat to expectThis is an exciting role that reports into the Digital Director and carries widescale responsibility. As head of digital delivery and operations, you will be taking a highly visible role responsible for managing and further developing the Post Office’s customerfacing website and app. You will be working closely alongside other senior leaders in the customer experience team and across the business to help implement the purpose and strategy.This role offers you an exciting opportunity to shape, drive and implement digital development, delivery and execution that transforms customer experience. You will be managing two scrum teams consisting of digital product owners, solution architects, developers, and agile delivery manager and testers to build and prioritise the product backlog in order to deliver the product vision, with a focus on enhancingthe customer experience driving acquisition and engagement.You will also be accountable for the CMS team who build and execute website pages and push live. This team receives over 700 briefs from the business annually delivering everything from small change, through to regulatory driven and strategic initiatives. TheCMS team has a head of reporting into you and another 6 executives under the head of role.What we can do for youOur people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusionis not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wantspeople from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.What you’ll need to succeed

• Technical background
• Experience working with big integrational global companies (complex matrix organization)
• Knows how to build product vision, and set out roadmap, features and user stories
• Understanding of Technology Application Development, Tech Ops (Infrastructure) and Corporate Info Security
• Able to support the Product Transformation and drive up Product maturity across stakeholder related functions
• Understands agile, scrum and has experience with scaled scrum (such as SAFe, S@S, LeSS)
• Strong understanding and knowledge of infrastructure architecture and API connectivity
• Vast experience in managing big digital delivery teams. Although, you’ll only have 4-5 direct reports, the role is accountable for over 20 staff consisting of FTEs, FTCs and contractors
• Possess a passion for all things digital and all things customer
• Good understanding of Agile ways of working and working in a fast-paced delivery environment
• Good collaborator and communicator, excellent stakeholder management skills with the ability to build key relationships and work collaboratively with wider teams including UX/UI, planning, IT, product and third parties

About usPost Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalisedexperience we’ve always been proud of - and we need fresh talent to help make it possible.We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re lookingfor people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.