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Galleries Visitor Experience Assistant - Sundays

Redway HR Ltd
Job LocationCity of London
EducationNot Mentioned
Salary£12.29 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time 4 months

Job Description

Purpose of the Job:To ensure the delivery of the highest of standards of visitor experience by welcoming visitors from across the world and providing appropriate access, information and assistance, whilst taking into account the individual visitor’s needs.To ensure a seamless experience for the visitor by working across all areas of the Cathedral from initial welcoming at the Cathedral’s entrances to ticket selling and providing information and guidance throughout the visit.This role is specifically about Sunday Galleries so will require staff who are willing to work on all Sundays and will be focused on delivering the paid sightseeing offer to the galleries and Crypt on Sundays.Main Duties:

  • Delivering a confident and informed welcome to all visitors at all times;
  • Operating ticket selling equipment and handling cash and vouchers in accordance with Cathedral procedures;
  • Selling tickets and merchandise;
  • Delivering short tours & talks;
  • Providing invigilation of the galleries, exterior approaches and entrances; maintaining awareness of surroundings with security in mind; communicating suspicious circumstances appropriately, responding to emergency situations and summoning help as required;
  • Assisting in the evacuation / invacuation of the Cathedral in line with Cathedral procedures;
  • Escorting lost children & assisting them to be reunited with their groups/families in accordance with Cathedral procedures;
  • Proactively managing crowding visitors and queues, ensuring at all times that visitors remain informed and receive clear information;
  • Collecting feedback and survey results from visitors;
  • Willing to train other team members, after appropriate training themselves.
Person Specification:Essential:
  • A passion for working with the public is paramount with excellent customer service skills, ideally gained in a visitor-facing role in a busy environment
  • A friendly, calm and helpful disposition and the ability to deal appropriately with a range of people
  • Effective, confident and clear communication skills, both written and verbal
  • Active listening
  • Experience in cash handling and computerised till operations
  • Ability to solve problems, in particular to troubleshoot ticketing equipment issues, or expedite issues where appropriate
  • Accuracy
  • Observant
  • Honesty and integrity
  • Pro-active and ability to work as a member of a team
  • Able to work at heights and climb the steps of the cathedral’s indoor and outdoor galleries and work outside in all weather, as part of the regular duties
Desirable:
  • Advanced skills in a language other than English that has significant representation among visitors to the Cathedral
The individual will be in sympathy with, and in their work support, the Christian aims and mission of St Paul’s Cathedral.Closing date: 6th July 2023** APPLICATIONS WILL ONLY BE ACCEPTED THROUGH THE CHURCH OF ENGLAND PATHWAYS WEBSITE - LINK UNDER "APPLICATION PROCESS" **

Keyskills :
Communication SkillsCustomer ServiceVisitorsChurchesGalleriesVisitor Experience

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