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Facilities Management Helpdesk Administrator

Acme Appointments
Job LocationCity of London
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

City based FM firm, needs an experienced Facilities Helpdesk Administrator for client facing role within a major UK FM providers FM Helpdesk team. This is working with a friendly team where youll be using your FM Helpdesk experience dealing with tenants, contractors and clients and problem solving skills.

  • Provide an efficient service to callers to the Helpdesk
  • Ensure all relevant work requests are logged then passed to the appropriate supplier and that follow ups are done regularly.
  • Ensure a daily call log is kept of all calls made to and from the Helpdesk.
  • Assist with the management of the Helpdesk database.
  • Ensure that database records are accurate and updated, ensuring no job is past its target date on a daily basis.
  • Monitor works progress from the initial report stage, through quotation receipt, ordering and completion of works and invoice receipt.
  • Actively follow up to ensure that agreed response times are achieved.
  • Provide regular reports of works status to Facilities Managers.
  • Dealing with lease enquiries
  • Assist the Helpdesk Supervisor as and when required
  • Input into the Helpdesk data base information and records for new properties within the teams management portfolio.
  • Attend the FM team meetings and Department meetings.
    • City based FM firm, needs an experienced Facilities Helpdesk Administrator for client facing role within a major UK FM providers FM Helpdesk team. This is working with a friendly team where youll be using your FM Helpdesk experience dealing with tenants, contractors and clients and problem solving skills.Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 7 days you may assume you have not been selected this time - but you are welcome to apply for any future vacancy you feel you are suitable for. Thank you for your interest in Acme Appointments.

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