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Facilities Helpdesk Coordinator

Reed
Job LocationCity of London
EducationNot Mentioned
Salary£28,000 - £31,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Are you a confident customer service focused individual with experience of working in a Facilities based roleDo you thrive in a fast-pacedenvironmentIf so, Reed are excited to be supporting a long term, market leading and reputable client who are looking to recruit a Facilities Helpdesk Co-ordinator to join their team based in their London office on a 12-month FTC basis.Hours - Monday to Friday, 40 hours per week (working alternate weekly shift patterns of 7am to 3pm, 8am to 4pm, 9am to 5pm)The successful Facilities Helpdesk Co-ordinator will support the management of facilities services and processes that strengthen the core business office space and premises, delivering cost-effective solutions, best practices and provide a safeworking environment for employees and visitors.Duties:

  • Be the first point of contact for all Premises and Facilities Management related calls and requests.
  • Manage requests end to end in line with KPIs while keeping the requestor informed of progress.
  • Ensure that approved suppliers & vendors are used and liaise with and maintain an effective relationship with internal clients, vendors, contractors, ensuring a joined-up approach.
  • Take ownership of the asset management database.
  • Undertaking key Health & Safety, such as Display Screen Assessor, First Aider & Fire Warden.
  • Administering of Door Access Passes for colleague and managing the starters and leavers process in line with HR and managing agent protocol.
  • Provide support at the local sites as and when required.
  • Building checks, actions identified by management to be actioned and closed off across the London sites in line with the KPIs & SLAs.
  • Keeping accurate record of volumes and SLA’s, performance, inputting the data onto the MI sheet.
Requirements:
  • Previous experience working within a Facilities environment and hold IWFM FM qualification level 2, or above.
  • Experience in delivering a consistently high level of customer service.
  • Previous Helpdesk experience.
  • Experience in problem solving using initiative.
  • Excellent Communication skills both written & verbal.
  • Adaptable and able to deal with the changing needs of the business.
  • Proficient in Adobe Acrobat, Microsoft Teams, Outlook, Excel, Word and PowerPoint.
Please apply now with a copy of your up-to-date CV using the link provided if you are interested!

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