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Complaint Handler (Pensions & Investments)

Deloitte
Job LocationCity of London
EducationNot Mentioned
Salary220.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The Role:Complaint HandlerDaily Rate: £220 per day (Via Umbrella)Contract Start date: End of JanuaryContract Duration: 6 monthsTHE ROLEWe are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as partof a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream.EXPERIENCE / SKILLS REQUIRED:Essential

  • Extensive case handling/complaint handling experience, ideally within Financial Services
  • Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
  • Ability to demonstrate decision making using a holistic approach
  • PC skills (Word and Excel)
  • Strong literacy / numeracy
  • Excellent attention to detail and accuracy
  • Ability to work to demanding deadlines (workflow & time management)
  • Ability to attain and maintain specified quality and production targets
  • Ability to work independently & as part of a rapidly changing team
  • Demonstrate an ability to work with honesty, integrity and trustworthiness
  • Maintain high standards of professionalism and competence
  • Good communication skills
  • Good letter writing skills
  • Good telephony skills

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