Client Services Coordinator

Job Description

Here atTavistock Relationships, we have a new and exciting opportunity available for aClient Services Coordinator to join our team on a full-time, permanent basis.This role is on site, acorss two of our premises in Central London near Liverpool Street. In return, you will receive a competitive salary of up to £27,000depending on experience.Tavistock Relationships – A better world through better relationships.Tavistock Relationships is an internationally-renowned charity for advanced practice, training and research to support couples, individuals and families.Ourreputation as a leadingcouple therapy training institution, and a provider of high quality coupletherapy, is underpinned by decades of research and evaluation.Benefits you will receiveWe offer a wide range of staff benefits to promote a healthy work-life balance, these include:

• Group personal pension scheme
• Interest-free season ticket loans
• Cycle-to-work scheme (up to £1,000 deducted from pre-tax salary)
• Contribution towards eye tests (up to £20) and corrective appliances
• Access to our Employee Assistance Programme
• Learning and development opportunities
• Statutory Maternity/Paternity leave and Shared Parental leave schemes
• 28working days holidayplus statutory holidays -holiday year from 1st April – 31st March

About theClient Services Coordinator roleAs a Client Services Coordinator, you willoversee the day-to-day relations with our clients, trainees, therapists and staff.Key responsibilities as a Client Services Coordinator:

• Providing general assistance to TR stakeholders including clients, trainees, therapists and staff, both in person, on email, or by telephone
• Proactively engaging with building users to ensure they are welcomed onto TR premises and supporting them during their visit
• Maintaining accurate customer records (Salesforce and SharePoint) on delivery activity, invoicing and customer interactions
• Being responsible for the timely opening of premises and securing the building before closing in the evenings in line with reception team staff rota
• Ensuring TR premises are kept tidy and are maintained to meet the needs of building users
• Helping with setting up of meeting/training rooms across TR delivery sites, including the AV equipment. Reporting problems to the training team
• Supporting operations teams (clinical and training) with the performance of routine tasks as required
• Reporting all incidents and near misses to the Office Services Manager, (or the designated staff member in their absence) in line with TR’s Health and Safety Policies
• Collating and analysing feedback and user data to identify trends and support the development of services in line with user needs
• Maintaining a social media profile and presence that is aligned to the TR profile as a credible and professional organisation
• Proactively participatingin organisational internal communication activity
• Manage all personal data and information in accordance with the provisions of the TR Data Protection handbook

Skills and experience required as ourClient Services Coordinator:

• Excellent interpersonal skills and empathy
• Must like people and work well with others
• Willingness and ability to learn other software packages as may be required
• High level of organisational skills with the ability to manage competing priorities
• Self-motivation, dependability with the ability to work well under pressure
• Excellent telephone skills and the ability to represent Tavistock Relationships as a professional and caring organisation
• Ability to maintain confidentiality of sensitive information (e.g. client, trainee, staff)
• Experience in using and supporting users of a range of digital platforms such as MS Office, especially SharePoint, Word, Excel, MS Teams and Outlook, Salesforce, Moodle and Form Assembly(desirable)

Our ambitions:

• Everyone can get the help they need for their relationships at all life stages.
• Wider understanding of how relationship quality impacts our health and wellbeing.
• Health and social care systems that recognise the importance of good relationships in our lives

Our values

• A belief in the importance of family stability and emotional security.
• A commitment to social justice, inclusivity, and diversity in every area of our work.
• A belief in the importance of intellectual curiosity and rigour.
• An aspiration to be a learning community – growing understanding and being open to new ideas, developing new ways of working.
• A commitment to promoting excellence in the delivery of our services.

If you feel you have the skills and experience to become ourClient Services Coordinator,then please click “apply” now – We’d love to hear from you!