2nd Line IT Support Engineer

Job Description

* Competative Salary* Central Office Location* Training Provided2nd Line Engineer - Central London - £30,000 to £38,000/annumAbout UsOur Client aims to provide a high quality service in both its business areas with the Wealth Management Division providing investment solutions for individuals, families and charities and with the Capital Markets Division being the leading firm for growth companiesseeking quality corporate advice and investment capital. These two Divisions are supported by a central resource that provides Compliance, HR, Finance, IT and Marketing expertise. Together the two Divisions provide a stable and sustainable stream of revenuethat can grow.OpportunityThis role will support the Head of IT Infrastructure and Senior Support Engineer to manage the Group company infrastructure, ensuring that all systems are monitored appropriately and any issues are resolved in line with SLAs. Ensure that the company technologyplatforms continue to support the business as it evolves in complexity. Manage and actively promote our Client externally and be a positive ambassador of the company and the IT Team.The Company is operating a hybrid working policy whereby three days are based in the office and two days are from home.Key Responsibilities * Working in a team as the first point of contact for ICT support and service* Recording of support issues and their* When required, aid in the implementation of ICT systems, software, hardware and networking in conjunction with other members of the* Liaise with users at all levels via voice communications, remote access and in person to resolve* Liaising with external* Propagation of knowledge and skills to other team* Install updates and patches on a defined schedule to the companys end user computing* Install and maintain end user security software solutions such as Anti-Virus, WSUS* Diagnosing and fixing network problems and hardware or software* Maintaining inventories of hardware and software* Maintaining awareness of current and future ICT* Assist with user training as requested by the Senior Support* Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularlyThis list is not exhaustive, and the successful candidate will be required to undertake additional tasks which are consistent with the role but not listed here.Experience and Skills* Good understanding of Infrastructure and* Good knowledge and understanding of Microsoft Windows Desktop O/S.* Exposure to Microsoft Windows Server* Solid understanding of Active Directory in a Microsoft Windows environment, e.g. user creation and* Comfortable in the use of Microsoft Exchange & 365 both for user creation and* Common applications, g. EPC, remote control, web browsers etc.* Basic TCP/IP & networking knowledge (IP configuration, subnets, DHCP, DNS)* Supported PC and peripheral* Remote working* Call logging and helpdesk* Firewall implementation and* Server and PC hardware and Voice/mobile* A hands-on, good problem solver with excellent communication* The ability to work under pressure with strong interpersonal, planning and organisationalCompetitive salary and benefits package.