Part time Customer Service Advisor

Job Description

Our client is looking for a part time Customer Service Advisor, twenty hours per week Job Purpose: As part of a small team, sell high-end storage, providing excellent customer service whilst maintaining superb standards.They are seeking a confident team player who has high standards and the ability and desire to sell. The ideal candidate has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated,and can manage their time effectively. A good level of numeracy is also necessary in this role. Flexibility is key to this role as hours/days will vary to cover holiday/sickness absence, and this will includes some weekend working from time to time. The rolewill also involve some lone working and store opening/closing on occasion.Core hours are: Monday (10.30am-6pm), Tuesday(12pm-6pm) and Wednesday (12pm-6pm).The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary. Candidates who are always looking for new and better ways of doing things are welcomed in this role.Core Responsibilities:Sales/Customer ServiceSell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.Achieve sales targets by maximising all sales opportunities.This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible.Provide a high level of customer service at all times ensuring company values are maintained.Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.Additional administration required when liaising with the removals contractor, including using the removals calendar.Cleaning / General Maintenance Maintain and clean the whole site ensuring excellent standards are kept.Marketing Create brand awareness, by promoting the store in the local community.This may include liaising with local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas.Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments.Complete petty cash float checks on a daily basis.Retail Sales Upsell wherever appropriate, for standard retail and hire crates.Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.Principle Terms: 20 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be weekend working.Benefits: 30 days holiday, which includes Bank Holidays.Great bonus scheme.Contributory pension scheme.Additional Benefits: Staff discount on storage and retail products. Perkbox employee `free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more. Training and development programme.Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.Please note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available.Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consentwithin our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a fullregistration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.