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Processing and Fulfilment Operative FTC

Hot Recruitment Consultants Limited T/A eRecruitSmart
Job LocationChippenham
EducationNot Mentioned
Salary£8.20 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

We have an excellent opportunity for a Processing and Fulfilment Operative to join our client’s team in Chippenham.Please note: This is a fixed-term contract for 5 months, starting September 2020.The CompanyOur client has more than 45 years’ combined experience of working with charities, helping them raise over £100 million in fundraising income. They help charities raise money through their best-in-market services, which include charity raffles, lotteries, response handling, fulfilment & direct debit management.The RoleThe Processing and Fulfilment Operative is a multi-skilled role supporting the activities throughout the Operational Departments. This includes duties within mail processing, data capture/banking, and enclosing produced to the relevant client picking and packing instructions.To meet the needs of the business, it may be necessary from time to time to work in other areas of the business during busy periods.Your key responsibilities will include:

  • Processing incoming and outgoing items
  • Flexibility to change/adapt the role to follow the business need within operational departments
  • Highlighting improvement opportunities to better serve clients targeting a Right First Time (RFT) approach
  • Establishing effective relationships at a day-to-day level with colleagues, existing clients, and prospects
  • Contributing to the recording of and feedback on metrics which enable the efficient and effective analysis of operational performance
  • Fast and accurate use of machinery and system provided tools to process incoming and outgoing items
  • Participating in the audit or feedback of peer work to enable consistent continuous improvement across all areas
  • Completing cross-training programme as required to support a well-trained, efficient and multi-skilled team
  • Escalating any instances of outstanding work (not processed to department KPIs) to the relevant Team Leader/Supervisor as appropriate
  • Ensure you have the correct packing Instructions and materials for hand enclosing the job
  • Ensure you are enclosing only one supporter correspondence into the envelope
  • Ensure all correspondence is presented as per postage instructions and sent with the correct postal carrier
    • About YouThe ideal Processing and Fulfilment Operative will have / be:
  • PC literate and able to learn new applications quickly
  • Energy and enthusiasm, willingness to learn and to be adaptable to change
  • A willingness to ‘go the extra mile’ with external and internal stakeholders and customers
  • Excellent attention to detail and ability to work accurately and determine priorities.
  • Able to work well under pressure and to internal KPI targets/SLA’s
  • Able to work independently as well as an effective team member
  • Flexible and dependable in approach to work in all departments
  • Ability to communicate with other team members and work well as part of a team
    • How to ApplyPlease note that eRecruitSmart is a Recruitment Agent and not a direct employer. Your CV will be sent to the Hiring Manager at the company who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!Processing, operative, warehouse, orders, post, stock room, picking, packing,

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