Comms Support Engineer

Job Description

Were supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. Were currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.Capita Secure Solutions & Services is a market leading developer and supplier of communications and IT systems across the Public Safety and Criminal Justice sectors. Through our various product and service offerings, we have developed an in-depth understanding of the special operational and communication needs of the emergency services.The Communications Support Engineer Level 1 role comprises the following requirements:To provide a Triage function for all DS3000 incidents logged by customerTo deal with Incidents or Problems that have been passed to CSS Department.To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders).To follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements in line with CSIP.To provide technical support to 1st line Field Engineers.To provide technical support to external customer engineering staff.The job includes a requirement to join the on-call rota responsible for supporting 24/7 contracts. Basic product training will be provided before the candidate is expected to work alone.To achieve this the engineer will be:Expected to prioritise and plan own work load.Expected to liaise with project implementation / Service Level Managers/Development and Product Teams on a regular basis.Whats in it for youA competitive basic salary & CarCompany matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave…and plenty moreVoluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyYoull get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. Its important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity. The welfare of our people is of paramount importance to us, and were doing everything we can to keep our employees and customers safe during this time.