Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Delivery Analyst

Vermelo RPO
Job LocationChesterfield
EducationNot Mentioned
Salary£27,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Delivery AnalystFantastic opportunity to join a well established team within a vibrant, growing business.This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.Role Purpose:

  • Supporting Service Operations and the wider business through the management of Service Delivery processes.
  • Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process.
  • Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers.
  • Provide expertise in technical and operational processes and practices.
Key Accountabilities and Responsibilities:
  • Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs.
  • Champion continuous improvement through learning and root cause analysis
  • Undertake service delivery activities with service partners to ensure service levels are maintained.
  • Contribute towards developing a collaborative, high performing team.
  • Creation of operational reporting, providing trend analysis and insights
  • Identify and implement operational process and practice improvements.
  • Support the Change Management process/Change Approval Body
  • Assist with operational governance and technology audits.
  • Develop and maintain system metrics and monitoring.
Skills, Experience and Knowledge Required:
  • Working in IT Operations, Incident/Problem and Change Management.
  • Analytical mindset and problem solving.
  • Ability to master new skills quickly.
  • Coordinating & managing operational processes.
  • Developing and maintaining metrics and monitoring.
  • Strong communication; capable of managing multiple priorities.
  • ITIL framework. (Advantageous)
  • Confidence to challenge current ways of working. (Advantageous)
  • Data analytics and tools such as Excel and PowerBI. (Advantageous)
What we offer in return
  • A collaborative and fast paced work environment
  • 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday
  • Health Cash Plan
  • A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
  • Life Assurance 4x annual salary
  • Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells

APPLY NOW

Service Delivery Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved