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Repairs Administrator

Sellick Partnership
Job LocationChesterfield
EducationNot Mentioned
Salary18,278 - 19,806 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Repairs Administrator (Coordinator)Location - Wingerworth, ChesterfieldSalary - £18278.00 per annum increasing through increments to £19806.03 per annumHours - 37 Per week - Monday - FridaySellick Partnership are working with a housing organisation to assist in recruiting a Repairs Administrator to provide support effective and efficient support to the Responsive & Planned Repairs team, assisting the Manager, Supervisors and Operatives inall office-based tasks.Main Duties and Responsibilities

  • To make optimum use of the systems and technologies available to benefit our customers and team members.
  • To be responsible for data integrity by ensuring the system is updated accurately and promptly with all actions, outcomes and communications.
  • To interrogate the system data by using any standard reports to eliminate the risk of any errors.
  • To assist the Supervisors in ensuring productivity within the workforce and monitoring available time within trade operative scheduler.
  • Assist in progressing works in hard to access properties by telephone and written contact with customers.
  • Working closely with colleagues in CAST to support effective resource planning and responding in fluctuations of demand or changes required due to accommodating emergency works
  • To attach any useful photographs or scanned documents to the records within Open Housing.
  • To use a common sense approach, raising any concerns or seeking clarity from the Supervisors or Managers when identifying poor service to a customer.
  • Support achieving a right first-time repairs service for customers, using logic and reducing the number of visits made to a property by effective use of resources and scheduling.
  • Provide administrative support for the service including producing agendas, minutes and documentation for toolbox talks.
  • To support all teams within Property Services covering planned or unexpected absences.
  • To undertake any other duties and responsibilities as required from time to time commensurate with the grade of the post.
Skills and Experience-Highly computer literate with experience of Microsoft office programmes and confidence in learning bespoke in-house systems.-Excellent communication skills both verbal and written-Experience of working in a busy environment to tight deadlines-Able to work under pressure, responding flexibly and to tight deadlines-Able to interpret and follow complex procedures and policy-A tenacious approach to resolving issues-Excellent customer service skillsIf you feel like you have the relevant experience or would like to have a further conversation regarding the role, please contact Josh Meek at Sellick Partnership

Keyskills :
AdministratorAdminstrationRepairs Administratorrepairs and planned works

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