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NHS 111 Call Handler

Harper Recruitment Group
Job LocationChesterfield
EducationNot Mentioned
Salary11.11 - 13.77 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Role: NHS 111 Call HandlerLocation: ChesterfieldSalary: £11.11 - £13.77ph Shift dependantAre you looking for a rewarding career path where you can make a difference Harper Recruitment Group are proud to be working in partnership with DHU Healthcare and we are recruiting for 111 Call Handlers!What will the role involve

  • Handling inbound calls from members of the public and healthcare professionals
  • Providing appropriate response and advice to patients
  • Liaising with clinical advisors, primary care, social services and out of hours services
  • Ensuring a high level of customer care always provided
  • Escalating calls when required or in case of emergency i.e. ambulance dispatch
  • Logging all calls and updating information onto NHS pathway system
Who should apply
  • Candidates must be available for 6 weeks of full-time training (Monday-Friday 8am - 4pm/4pm-12am)
  • Flexible approach to working hours - a range of rotas are available but all rotas include 3/4 weekends and 6/8 bank holidays
  • Experience within Customer Service, Contact Centre, Retail, Care or Hospitality
  • Excellent communication skills both written and verbal
  • Ability to work in a fast-paced and pressured environment
  • Excellent listening skills
As well as working for a fantastic and supportive organisation these roles also come with some great perks including:
  • Career progression opportunities
  • NHS Pension Scheme
  • Health Scheme
  • Generous holiday entitlement
  • NHS Discounts
  • Full training provided
  • Up to x2.5 hourly rate on Bank Holidays
Please submit your CV today to start the application process!Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do nothesitate to apply for other suitable roles in the future.

Keyskills :
Call CentreCustomer ServiceNHSInbound Calls111

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