NHS 111 Administrative Assistant

Job Description

NHS 111 Administrative AssistantDHU HealthcareThe closing date is 05 June 2023Job summaryDHU 111 (East Midlands) CIC provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.Main duties of the jobThe ideal candidate will:Demonstrate a high level of accuracy whilst working to tight deadlinesBe competent in the use of Microsoft Word, Excel and OutlookHave excellent communication skills and telephone mannerHave the ability to work alone and as part of a teamAbout usDHU Healthcare is a not-for-profit community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day acrossa wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon, Wiltshire and the from March 2023 the West Midlands a population totallingaround fourteen million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 plus people. You can find out more about us at Ourprofile :: DHU HealthcareDate posted23 May 2023Pay schemeOtherSalary£20,270 to £21,318 a year Pro Rata Per AnnumContractPermanentWorking patternFull-timeReference numberM0051-23-0134-ASHJob locationsAshgate ManorAshgate RoadChesterfieldS40 4AAJob descriptionJob responsibilitiesThe post holder will be part of a team based in Oldbury.The post holder will provide a call handling and associated administrative service. A commitment to a quality service and excellence in all that DHU Healthcare undertakes are integral to the role and the development of the service. The post holder will participatein promoting and advancing DHU Healthcare CIC.Values, behaviors and principlesThe post holder is expected to lead by example in terms of role modelling the behaviors associated with our values.We are always:Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communitiesAccomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individualRespectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiencesEncouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideasKey Areas of Responsibility & AccountabilityAdministrationProactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requestedMaintain manual/computerised records as required to a high standardBooking of meetings in a timely manner and associated tasksAccurate audio typing to a professional standardAccurate maintenance of the message handling records, manual and computerisedAccurate typing and compilation of letters, as and when requiredEfficient collation and recording of accurate audit of data, when requestedCompilation of general statistical/compliance data, in a timely accurate manner, when requested by the SMTAccurately maintain and record sickness and annual leave records in association with the Call Centre ManagerAnswering calls from outside agencies and patients to the base using agreed protocols and standards in an efficient and courteous mannerDealing appropriately with instructions and queries from surgery staff, clinicians and outside agencies.General dutiesAdhering to all procedures, protocols and other relevant memoranda as appropriateProviding assistance/training to new members of staff to ensure the maintenance of a high quality service, as and when requiredAttending training and meetings as and when required to do so by ManagementMaintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of the Data Protection Act 1984Providing cover for sickness, bank holidays, annual leave, etc for the receptionist as requestedMaintaining equipment checking systems and printers as necessary and reporting any faults to senior member of staffAdhering to Health and Safety PolicyCommunicate outstanding issues to your manager or shift replacement before going off dutyNotifying Line Manager/s or Duty Supervisor of any circumstances which may affect the provision of a high quality serviceKeeping our patients, the public and ourselves safe and well is part of every role in DHU. To maintain high levels of safety all staff are encouraged to openly report incidents and any risk identified in DatixAssisting the NHS 111 Operational leads with number checksAssisting the NHS 111 Operational leads with manual passing and faxing casesAssisting the CQI Team maintain accurate and up to date desk top packsPurchase orders and some invoice management from the SMTMaintaining notice boards in line with the training administratorCommunications and Working RelationshipsStaff within DHU Healthcare CIC and related organisationsClinical and managerial staff within participating Primary Care TrustsClinical and other appropriate staff in local primary and secondary care servicesStaff within local authority Social ServicesAmbulance servicesDHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage orcivil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination Job description Job responsibilities The post