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Housing Support Officer

Sellick Partnership
Job LocationChesterfield
EducationNot Mentioned
Salary24,899 - 28,860 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Housing OfficerLocation - Wingerworth - DerbyshireSalary - 24899.02K per annum - increasing to 28860.23K Per annum with incrementsFull time - 37 hours a weekSellick Partnership are partnering a housing association with the recruitment of a Housing Officer to support their Neighbourhoods team on a permanent basisJob summary for the Housing Officer:The post will provide assistance in all housing management tasks, contributing to effective estate management. You will work closely with other teams to ensure an integrated approach. You will think beyond established practices in order to create innovativesolutions for tenants to build personal capacity and encourage independence

  • Conducting customer visits to assess any support requirements, facilitating the delivery of this support or referring on to other agencies where required.
  • Referral to Adult Care services, social services and medical care
  • Addressing welfare and safety concerns through signposting to other support agencies
  • Supporting tenants to achieve personal goals and social contact through local networks. Tackling low level tenant vulnerability where there is a potential for breaches of tenancy conditions
  • Tenancy risks linked to debt and financial exclusion
  • Advice in relation to Aids and Adaptations
  • Assisting the Housing and Support Manager to ensuring effective housing management arrangements and enforcement as requested
Core service objectives
  • To be fully accountable for integrated management of support cases involving other departments regarding ASB, housing related support, repairs, rents, adaptations, allocations, and regeneration to ensure effective coordination of communication and decisions
  • Case management of a wide range of support cases to enable successful tenancy sustainment. Where sustainment is not possible, assist with the tenancy enforcement in partnership with the Housing and Support Manager.
  • Responding to enquiries from tenants, leaseholders, elected members and colleagues.
  • To respond to requests for support initiated by colleagues or directly from clients and ensure that appropriate support is provided through documented support plans that you will deliver or collaborate with other teams and agencies to deliver.
Experience required
  • At least 2 years experience of working in the social housing sector in a customer facing role
  • Development of housing related support and evaluation of risks and needs
  • Experience of partnership working to deliver support and address vulnerability
  • Support for change management projects
  • Administration of processes and procedures in housing management
  • Working with communities and customer groups
  • Understanding of debt prevention and financial inclusion
  • Experience of approaches to address medical, welfare, safety or security risks in collaboration with other agencies
  • Evaluation and support for accommodation needs
  • Understanding of aids and adaptations processes
If you would like further information, please contact Josh Meek at Sellick Partnership or apply onlineSellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances,including underrepresented and disadvantaged groups and those with disabilities. Please note our advertisements use years experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstratethe skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review ourdata processing notice which can be found in the footer on our website.

Keyskills :
Housing OfficerHousing Support OfficerNeighborhood Officer

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