Head of Projects

Job Description

THE COMPANY:Brewster Partners are working with a leading MSP based in the South Yorkshire region, with an exciting Head of Projects and Proactive support role.Our client offer the right candidate, a great working environment, hybrid working and continued professional development.This role is a critical position to lead on projects, providing technical support and client satisfaction.THE JOB:The primary focus of this role is to Lead, Manage and be Accountable for the Project Team.The role requires solid technical know-how and the ability to articulate recommendations simply and effectively to all stakeholders.The role will work closely with the Technical Consultancy Team to onboard new clients and design and implement solutions aligned to recommendations.They will be accountable for the planning and overseeing of all projects to ensure they are completed on time and within budget.The Head of Projects will plan, designate, and provide technical guidance, support and training to the project team to ensure smooth and efficient delivery of all projects and guarantee customer satisfaction. They will also identify smarter ways of workingthrough post project analysis and new technologies. The role will require excellent organisation, communication, and relationship building skills. The Head of Projects will work closely with the service desk manager to provide and demonstrate proactive support to all Clients. They will be responsible for the generation and delivery of infrastructure reporting for all clients linking technical issues withticket analysis and getting to the root cause of problems leading to opportunity generation for the account management team. Key Responsibilities:

• Ensure excellent customer satisfaction through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints.
• Provide regular, accurate and timely client reporting to meet and exceed customers expectations.
• Lead, Manage and provide technical assistance and training to the Project Team.
• Establish regular, clear, and consistent channels of communication at all levels within the organisation.
• Contributing to department/business improvement of knowledge
• Responsibility for driving continuous improvement of project management processes and practices.
• Identify smarter ways of working for both company and clients to improve efficiency.
• and use of development methodologies
• Monthly analysis and delivery of reports across our client base; demonstrating proactive support and assisting in opportunity generation aligned to our customer requirements, .
• Be a go-to person for any technical advice and sense checking with regards to proposals and customer solution recommendations required by the sales team.
• To organise and manage new client onboardings; gathering technical information and identifying opportunities for future recommendations.
• Provide detailed project scopes and communicate with all stakeholders.
• Proactively manage customer relationships to achieve high levels of customer satisfaction.
• Provide monthly project pipeline / utilisation data to support effective business decisions.

THE PERSON:

• Excellent communication skills essential
• Leadership and management skills
• Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks.
• Relevant and current experience working in an IT Engineering background.
• Exceptional team working skills.

THE BENEFITS:hybrid workingprofessional developmenton-site parkingteam days Brewster Partners Recruitment Group focuses on the recruitment of talent in South Yorkshire, West Yorkshire, North Yorkshire, East Yorkshire, Lincolnshire, North West, Nottinghamshire and the Midlands. If you are interested in discussing this job in moredetail or any other aspect of recruitment and talent identification we would really like to hear from you. Please visit our website at Brewster Partnersfor more information on Jobs or Recruitment.

Keyskills :
technical2nd lineprojectcustomer satisfaction3rd lineonbaording