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Job Location | Chesterfield |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
About The RoleCUSTOMER SERVICES - IT’S A PEOPLE THINGAre you someone who can start a conversation in an empty room One of those people who always manages to get things done, no matter how much there is to do If the answer is yes and yes, there’s a place in our Customer Service team for you.It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and mostimportantly, how we can help them do it betterIn this youll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to websiterequests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very bestexperience for our customers and that we continue to improve our service.This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.What can we offer you in returnYou’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy andsell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.About The CandidateIf you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.To succeed in this role you will bring the following skill-set and behaviours: