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Customer Experience Advisor

Elevation Recruitment Group
Job LocationChesterfield
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

  • Chesterfield
  • Customer Experience Advisor
  • Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch
Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Experience Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer supportto both B2B and B2C segments.Responsibilities of the Customer Experience Advisor:
  • Serve as the primary point of contact for customers requiring second-level support
  • Effectively resolve customer queries using internal processes and maintain a high standard of service
  • Offer professional, thorough, and accurate support to internal departments regarding customer queries
  • Escalate queries to management where necessary
  • Maintaining an accurate customer database
Necessary experience of the Customer Experience Advisor:
  • Possess excellent communication skills, both written and verbal
  • Demonstrated experience in a fast paced, customer environment
  • Able to work under pressure
  • Efficient organisational skills
If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.

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