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Customer Service Administrator

Hawk 3 Talent Solutions
Job LocationChepstow
EducationNot Mentioned
Salary22,500 - 22,660 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Service AdministratorLocation: ChepstowJob Type: Permanent / HybridHours: Full TimeSalary: £22660Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner. Liaising with the Operations team to ensure the best customeroutcomes are achieved.To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

  • To represent the company in a professional, enthusiastic and positive manner
  • To establish customer needs, whilst ensuring customers adhere to AluKs terms and conditions
  • To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
  • Respond to all customer queries in a timely manner
  • Liaise with and assist internal staff where required, promptly and in a professional manner.
  • Attendance of meetings, training programmes, etc. as directed by management
  • To contribute and continually access our service offering both internally and externally by the continuous improvement channels
General Duties
  • To lead by example through exhibiting and living the company values; and
  • To ensure that all activities are operated in accordance with Health and Safety and Equal Opportunities statutory legislation, companies procedure and Best Practice.
RequirementsKnowledge & Experience
  • Proven experience in delivering excellent customer service
  • Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
  • Previous experience of working in a fast-growing company
  • Previous experience of building and maintaining relationships with customers
  • Excellent level of IT literacy
Skills & Personal qualities
  • Enthusiastic with an excellent telephone manner
  • Ability to build constructive working relationships with colleagues.
  • Strong communicator with excellent organisational and time management skills
  • Ability to think clearly, analyse data and present accurately.
  • Ability to work flexibly and proactively
  • Committed and reliable
BENEFITS
  • Hybrid working pattern available, (after initial training period)
  • 30 Days holiday (including Bank Holidays)
  • Monday to Friday working pattern
  • Free onsite car parking
  • Company pension scheme
  • Employee support programme
  • Non-contractual company bonus (eligibility applies)
  • Employee events, discounts at high street retailers and much more
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its clientTo Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our PrivacyPolicy. To view our full Privacy Policy please visit our website.

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