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ServiceNow Lead Technical Consultant Domain Separation & CSM

Arden Resourcing Limited
Job LocationChelsea
EducationNot Mentioned
Salary£70,000 - £80,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

ServiceNow Lead Technical Consultant - Domain Separation & CSMSalary is negotiable on experienceWe are looking to recruit a ServiceNow Lead Technical Consultant with both Domain Separation & CSM experience alongside ITSM, to join a leading ServiceNow partner. The role will see you implementing, supporting, and developing new capabilities on the ServiceNow Platform. You will be joining a ServiceNow Implementation and Managed Services team who experienced another year of growth in 2020 and are well positioned to have their best year in 2021.This role will see you:

  • Involved in the full project lifecycle from Pre-Sales through to go live.
  • Tasked with leading the requirement gathering process to understand business needs and translate into technical requirements.
  • Finalise deployment architecture and solution design.
  • Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
  • Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
  • Conduct meetings and calls with process owners to sign-off requirements.
  • Coordinate with implementation team and provide clarity on requirements
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
    • What you will need:
  • Experience as a key technical resource on ServiceNow implementations.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
  • ServiceNow qualifications in ITSM and other modules is advantageous.
  • ITIL Foundation certified.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Knowledge of integrating with internal and external applications and systems.
  • Knowledge or experience of Agile or SCRUM.
  • Proven ability to mentor novice staff in development and release management relative to the Service Now platform to drive quality, value and best practice
  • SC clearance is advantageous

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