Senior Insurance Administrator

Job Description

Independent Lloyds broker is looking to recruit a key individual to join their expanding team in the heart of Essex. The role is varied and will encompass active involvement in all aspects of both pre & post placement technical activities. A vital roleworking to support the principals of the company, finance manager and externally with clients & insurers.This role would ideally suit someone with technical London Market experience (Lloyds Broker or Syndicate), however you could be working in a different industry (outside of Insurance) and looking for a change in direction.To be successful in this role, you need to demonstrate a passion for accuracy and continuous improvement mind-set, a curious nature coupled with a hands-on approach and a real desire to take the time to understand and learn about what we do. In return youwill receive a generous package and enjoy working in an agile and flexible environment.You will have the day-to-day management of a junior member of staff so you need to be very organised and methodical and can balance the short-term deadlines of ensuring client and policy documentation is produced accurately and on time, but also ensure theregular cyclical activities are completed.An exciting, and rewarding role where you can really make a difference to clients and the team around you.Requirement to travel into London (likely twice a month)Main duties:

• Responsible for the production of accurate client documentation (cover / debit / credit notes and account statements) Delegating tasks as required to junior member of the team.
• Calculate client and market profit commissions
• Prepare market slips and endorsements (MRC, Lineslip etc.)
• Production of excel submissions to clients and market underwriters
• Close liaison with Finance Manager
• Ensure all risk and policy queries are communicated/logged and dealt with through the appropriate channels and responded to in a timely manner.
• Responsibility for the diarizing and chasing of premium settlement, bordereaux submission, subjectivities, and warranties etc.
• Resolve queries (from clients, underwriters or XIS)
• Manage individual diary system
• Respond to allocated mail promptly and monitor and stay abreast of wider enquiries
• Troubleshoot where necessary
• Check policy documents, (including endorsements) for accuracy prior to representation to clients
• Ensure peer checking process is followed at all times.
• Ensue policy documentation is issued on time and without errors.
• Put up quotations both for new and renewal business to chosen panel of Underwriters
• Take responsibility for ensuring documentation templates / policy wording remains upto date
• Receive, log, issue and monitor Notice of Covers (NOCs)
• Dispatch of documentation to clients within agreed timescales
• Ensure all tasks are completed for month-end close.
• Highlight any areas for improvement to process or service level agreements.

Key skills/attributes required:

• Exceptional verbal and written communication skills coupled with an excellent telephone manner and interpersonal skills
• A working knowledge of Lloydss and London market systems (desirable but not essential)
• Advanced Excel skills highly desirable
• Strong numerical and analytical ability
• Self-motivated
• Confidence in dealing with clients and external bodies
• High level of attention to detail
• Proven track record of continuous improvement and development of key processes/project work
• Ability to motivate and engage others.
• Competent user of in-house software packages.

Keyskills :
AdministrativeCommunication SkillsInsurance PoliciesProblem SolvingHighly Numerate