Multinational Senior Case Handler

Job Description

Primary DetailsTime Type: Full time Worker Type: Employee Multinational Senior Case Handler Chelmsford/Hybrid Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 11,600 people around the world. The opportunity:As a Senior Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management). You will work closely with our producing underwing teams in the UK, Europeand Canada, and our Global Network offices around the world. The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge. Your responsibilities for this role may include, but are not limited to:

• Continuous work with Producing Office Underwriters to support the implementation and management of complex/service intensive"compliant Multinational insurance programmes throughout the Multinational lifecycle process.
• Work closely with other areas of the business , including Credit Control and Global Network Managers
• Communicate and share information with global underwriters Servicing O ffices, brokers, and other interested parties
• Prepare, collate, and communicate new and renewal programme information, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing
• Provide detailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions , etc. to enable adequate pricing
• Produce and issue accurate instructions for Servicing Offices
• Handle local payments and central collections and to ensure the overall cash position is properly managed
• Check local policy schedules and reinsurance cession slips
• Produce accurate tax calculations using appropriate tools to include in premium allocations
• Analyse and monitor performance of Multinational insurance programmes
• Use of appropriate systems to service and co-ordinate programmes , including processing of UK premiums , ensuring data quality is maintained
• Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner
• Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise
• Conduct mini audits and peer reviews to check compliance
• Provide subject matter expertise on all aspects of multinational administration to all stakeholders
• Act as a buddy to less experienced colleagues , providing coaching and mentoring to increase capability and to share knowledge and best practice."
• Opportunity to a ct as a Product SME/Technical referral point for less experienced Multinational Case Handlers
• Opportunity to a ct as a Focal Point for the QBE Continental European and Regional offices producing Multinational business

You will need to be able to display you have the following qualifications and experience:

• Ability to implement standards and regulations that govern the multinational insurance programmes
• Team player with an ability to develop and maintain good internal and external relationships across a global business
• Collaboration along with excellent verbal and written communications skills
• Questioning and judgement / interpretation skills
• Ability to a dhere to Service Standards, regulatory and compliance requirements
• Ability to produce detailed reports at various level s
• High-level problem-solving skills
• Accuracy & attention to detail
• Analytical insight (ability to extrapolate from limited or complex data)
• Professional approach
• High Self-motivat ion
• Ability to work under pressure to tight deadlines , t o be flexible, multi-task, organize and prioritize own workload
• Ability to use MS Office applications Excel, PowerPoint , Teams , Word

Preferred Competencies/Skills:

• Experience in servicing Multinational insurance Programme s
• An in depth understanding of the regulatory and legal aspects of territorial insurance covers
• An u nderstanding of best practice methodologie s
• An understanding of compliance processes
• K nowledge of policy wordings, credit terms, taxes to be paid
• A good understanding of credit control function

Why QBE We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business, ourQBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know its not just what we do that matters, its how we do it that makes the difference . In addition to this, we also offer flexible parental leave for both parentsand have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of todays workforce. QBE aims to build a workplace that is fair and inclusive because we want to attractand retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/) . Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include; " 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award " Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year " Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response" " Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year " We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in F