Multinational Senior Case Handler

Job Description

Primary Details Time Type: Full time Worker Type: Employee Multinational Senior Case Handler Chelmsford/HybridLeveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 11,600 people around the world.The opportunity:As a Senior Case Handler, you will effectively co-ordinate multinational insurance programmes through their full lifecycle (quote, bind, policy administration, cashflow management). You will work closely with our producing underwing teams in the UK, Europeand Canada, and our Global Network offices around the world.The role is dynamic and fast-paced, providing daily variety, with excellent opportunities to share and extend your Multinational Insurance knowledge.Your responsibilities for this role may include, but are not limited to:

• Continuous work with Producing Office Underwriters to support the implementation and management of complex/service intensivecompliant Multinationalinsuranceprogrammes throughout the Multinational lifecycle process.
• Work closely with other areas of the business, including Credit ControlandGlobal Network Managers
• Communicate and share information with global underwriters Servicing Offices, brokers, and other interested parties
• Prepare, collate, and communicate new and renewal programmeinformation, handle mid-term changes to ensure delivery of key programme stages and co-ordinate/ manage local underwriting input and policy servicing
• Providedetailed information to Underwriters to advise on local servicing costs, taxes, tariffs, retentions, etc. to enable adequate pricing
• Produce and issue accurate instructions for Servicing Offices
• Handle local payments and central collections and to ensure the overall cash position is properly managed
• Check local policy schedules and reinsurance cession slips
• Produce accurate tax calculations using appropriate tools to include in premium allocations
• Analyse and monitor performance of Multinational insurance programmes
• Use of appropriate systems to service and co-ordinate programmes, including processing of UK premiums, ensuring data quality is maintained
• Work with Client Managers to ensure they are kept up to date and any issues and queries are escalated/resolved in a timely manner
• Generate ideas for continuous improvement of the Multinational lifecycle process and support projects in this regard where opportunities arise
• Conduct mini audits and peer reviews to check compliance
• Provide subject matter expertise on all aspects of multinational administration to all stakeholders
• Act as a buddy to less experienced colleagues,providing coaching and mentoring to increase capability and to share knowledge and best practice.
• Opportunity to act as a Product SME/Technical referral point for less experienced Multinational Case Handlers
• Opportunity to act as a Focal Point for the QBE Continental European and Regional offices producing Multinational business

You will need to be able to display you have the following qualifications and experience:

Ability to implement standards and regulations that govern the multinational insurance programmes

Team player with an ability to develop and maintain good internal and external relationships across a global business

Collaboration along with excellent verbal and written communications skills

Questioning and judgement/ interpretation skills

Ability to adhere to Service Standards, regulatory and compliance requirements

Abilityto produce detailed reports at various levels

High-level problem-solving skills

Accuracy & attention to detail Analytical