Field Engineer - Chelmsford, Colchester and surrounding area

Job Description

Job Title: Field Engineer - Chelmsford, Colchester and surrounding areaContract Type: Full-Time, permanentSalary Range: competitive salaryLocation: Home worker Field Engineer - Chelmsford/Colchester and surrounding area: We have an exciting opportunity for someone to join our Vehicle Damage Team as a Motor Engineer. As a Field Based Engineer you will effectively manage and control the claims costs associated withrepairs undertaken by approved and non-approved repairers through field and desk top inspections. Your role is to provide engineer support to our claims teams in order to meet the needs of our customers and broker partners.As a Field Engineer you will also be providing technical guidance to the claims teams in accordance with agreed service levels and on occasions, other areas within the business. The Field Engineer will support the claims staff, offer solutions and make decisionsin any aspects relating to the AD/TP engineering element of a claim. This will include Salvage system total loss reports, valuations, supporting the Third Party intervention process, field inspections, remote desk top inspections, diminution claims, mechanical/electricalbreakdown, vehicle fire investigation, credit hire disputes, consistency of damage reporting and security reportsPlease note: the role is home based, however does require significant travel across the Birmingham, Coventry and surrounding areas. The job holder will be required to travel as part of their daily duties, for which a company car is provided. Theremay also be a requirement for occasional overnight stays away from home.Main Responsibilities as a Field Engineer:

• Carry out vehicle inspections either in the field or remotely via desktop to confirm viability of repair, control of repair costs, and safe repairs are carried out to the correct repair methods.
• Ensure our claims teams receive fast, accurate information regarding claimants vehicles, in line with our operational objectives and service level agreement.
• Develop effective communication channels with customers, colleagues, brokers and service providers.
• Audit and evaluate performance of our Solutions Centre network, Scheme network repairers and Glass suppliers making recommendations regarding repair quality, repair costs and customer service.
• Provide technical assistance in support of liability decision making.
• Report on and investigate any areas of possible fraud.
• To provide technical support for the resolution of complaints, ensuring FCA requirements are met in full.
• To ensure that during the handling process; company standards, procedures and compliance are followed in line with policy cover. Legal liability, fraud identifiers, TCF, GDPR, Consumer Credit Act, ABI & FCA guidelines, and all other insurance regulatoryrequirements are complied with at all times.

Skills and experience you need as Field Engineer:

• A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, technology and equipment used in the vehicle repair environment.
• Excellent verbal and written skills with the ability to clearly explain and impart technical information to others without the use of jargon.
• Strong interpersonal and telephone skills.
• Above average numerical skills.
• Able to balance diplomacy with assertiveness and to negotiate at all levels.
• Self motivated, proactive and flexible.
• Used to working as part of a team but comfortable working in a field based role.
• Basic knowledge of Insurance principles & practices and of types of cover.
• Membership (or working towards membership) of the IAEA.
• Minimum three years experience working in a motor vehicle estimating / motor engineering environment.

Here are some of the benefits you can enjoy within the Field Engineer - Chelmsford/Colchester and surrounding area role based in Home Worker: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as its within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer aminimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks full pay.Benefits for Them - Partner Life Assurance and Critical Illness coverGetting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown CoverGet some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.Supporting you back to work - Return to work programme after maternity leaveAbout Ageas:Were one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. Were a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please seeAgeas Everyone.Our aim is to have great people everywhere in our business and were always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and were open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us.Want to be part of a Winning Team Come and join Ageas.