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Credit Controller Chelmsford

Job LocationChelmsford
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

General Responsibility Working within the Operations Department providing support to the Client Management teams for proactive management of a portfolio of clients.To deliver exceptional Client service, maintain internal and Client relationships and effectively identify any risks to prevent loss of income and reputation to our business.ResponsibilitiesCredit Control:

  • To delivery and maintain proactice and effection collections processes (as per company policy), this delivering excellent service to the clients.
  • To ensure collection and follow up calls are made within agreed timescales.
  • To ensure adequate levels of verification are maintained on the Clients Ledgers at all times.
  • To record and maintain up to date debtor contact details
  • To record and maintain debtor diary and collection notes on the operating system.
  • To assist the data processing team by obtaining remittance advices and allocation details for expected debtor receipts.
  • To identify any sales ledger queries with work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
  • Maintaining first class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high.
  • To make recommendations on how the Credit Control function can be improved/enhanced.
  • Risk Management
  • To ensure the security of funds at all times, minimising client losses and bad debts.
  • To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability on a daily basis.
  • To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention.
  • Maximise Income and Added Value
  • To identify and introduce new business opportunities where appropriate.
  • To work closely with all other Departments to ensure that the Operations department runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately.
  • To provide staff training where appropriate.
  • Required skills
  • Credit Control
  • Financial Services
  • Cash Collection
  • Manage Client Relationships
  • Keyskills :
    Credit Control Financial Services Cash Collection Manage Client Relationships

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