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Claims Technician

Resource Solutions
Job LocationChelmsford
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A challenging technical role within the shared services department working under pressure to provide an effective and efficient claims service, maintaining the highest levels of customer care whilst ensuring the clients minimum standards, FCA regulations and legal principles are adhered to.Purpose:

  • To ensure service is delivered on time and to the highest standards, aiming to meet and exceed the expectations of both internal and external customers in all aspects of claims handling
  • The ability to organise and control his/her work in an efficient manner
  • Maintain an up to date working knowledge of both the legal requirements governing the motor, property and liability market, i.e.: Civil Procedure Rules, JSOX requirements and premium trust fund regulations and the Division’s own service standards and policies including fraud indicators
  • To ensure all required correspondence is entered and recorded accurately and within set timescales onto the Division’s system
  • Accountable for ensuring own knowledge meets current external regulatory requirements
  • All applicable administration and housekeeping duties in conjunction with administration of the MOJ Portal and new claim process
  • To assist the Team Leader and / or the Division in project work from time to time to aid the achievement of the department’s business plan objectives
    • Specific responsibilities:
  • Filing, external correspondence, post, scanning and structure of files relating to claims
  • Responsible for processing USM/SCM transactions
  • Quarterly production of large claims movements by underwriting class reporting to underwriters and claims management
  • Production of Claims Reports, Including Movement reports
  • Review of existing process
  • Internal Broking
  • TPA Bordereaux Reconciliation
  • QA Support
  • Non-Technical Claims Adjusting
  • Processing of TPA fees
  • Processing of direct claims settlement payments
    • Key Competencies:
  • Work as part of a team and on own initiative
  • Ability to prioritise multi-task, work to strict deadlines and work well under pressure
  • Strong communication and interpersonal skills
  • Influencing and negotiation skills
  • Investigatory skills
  • Be flexible and willing to assist
  • Relationship building
  • Excellent customer service skills
  • Professional approach with commercial awareness
  • Attention to detail
  • IT literate with fast, accurate data entry and processing skills
    • If this position is of interest, please apply below.

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