Claims Handler

Job Description

Casualty Claims Adjuster - Level 4(Remote Working Opportunity!)Based either in our Chelmsford office, one of our other UK offices or remotely from home, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damagesto people and property, as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end.Primary Responsibilities:

• Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
• Make liability enquiries, in accordance with Adjusters Manual, using most appropriate method (phone, correspondence, field visit).
• Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with Gallagher Bassett realistic reserving philosophy.
• Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
• Respond to all written and phone enquiries clearly, courteously and promptly.
• Review claims regularly using diary system to ensure accurate reserves and timely closure.
• Develop relationships with clients by providing a friendly, efficient service.
• Liaise with and control own solicitors to ensure cases not abandoned to them.
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office.

Essential Skills:

• Experience in handling PL claims, ideally including personal injury work and knowledge of the PL/EL MOJ Portal.
• Ability to investigate, verify and analyse coverage of claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight.
• Determining liability/compensability on claims.
• Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation.
• Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting.
• Thorough understanding of the litigation process.
• Early identification of the probability of settlement with moderate supervision.
• Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision.
• Demonstrates the ability to communicate in a complete, concise and logical manner.
• Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions.

Why Gallagher BassettAs the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management serviceson behalf of our clients within the Commercial and Local Authority Sectors.We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows:

• Tamworth
• Blisworth
• Llantrisant
• Ipswich
• Chelmsford
• Horsham

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skillsto perform at their best.By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.What can Gallagher Bassett offer you

• Fully funded Qualifications, and Learning and Development Courses
• 25 Days Annual Leave, Plus Bank Holidays
• Pension Package
• Subsidised Gym Membership
• Life Assurance
• Group Income Protection
• Season Ticket Loans
• Gallagher Benefits Choice Portal
• Employee Stock Purchase Plan

Do you feel you meet the criteria for the position of Casualty Claims Adjuster Level 4 If so, we encourage you to apply today.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.

Keyskills :
Communication SkillsLitigationBuilding RelationshipsClaims Handling