Allocations Advisor

Job Description

CHP are an award winning, people focused organisation based in Chelmsford, Essex, and we are hiring. We have been transforming lives by creating great homes for people unable to rent or buy privately since March 2002 and we aim to build a home a day - 365new homes per year.We are looking for an Allocations Advisor to join the team. This role delivers a welcome and moving service for all our customers to ensure a smooth moving experience, working collaboratively with the District teams and Customer Resolution Centrein areas of expertise while maintaining strong relationships with key partners internally and externally.There couldnt be a more exciting time to join CHP as we are currently experiencing three times the growth of the industry average. Whilst our customers are at the heart of everything we do, we also aim to make sure our people are happy and healthy, so theycan provide the best services. We facilitate collaborative working and host a range of learning activities to develop our people, support their career aspirations and professional qualifications as well as encouraging team building.Our commitment to our people has been recognised for a number of prestigious awards. In 2018 and 2020 we were ranked a Top 100 Not-For-Profit Organisation to Work for by the Sunday Times and named a Top 25 Housing Association by 24housing magazine. Thisyear, weve been named a finalist in the Housing Heroes Award for Employer of the Year. We received this nomination because of our work to support our teams during the coronavirus pandemic. We are a voluntary living wage employer and accredited as a DisabilityConfident Employer.With wellbeing being one of our top priorities, we aim to help our employees achieve a successful work/life balance. We recognise that people have other commitments outside of work and therefore have a flexible working policy in place to support those whoneed to adjust the hours or days they work. We encourage employee participation on all levels, and were always open to new ideas or ways of working. We regularly survey our employees and ask each other for feedback so that we continually improve and buildtrust.RequirementsWhat youll be doing

• Advise and recommend reviews and updates to develop policy and procedure in area of specialism. Support operational teams regarding specialist policy and procedures and monitor implementation.
• Maximise the turnaround and usage of all properties in line with CHPs corporate objectives, working closely with Homes and Places teams.
• Work pro-actively with Local Authority partners to develop high quality Lettings Plans for all new build schemes to help create cohesive and sustainable communities.
• Manage all aspects of the shortlisting process in accordance with the allocations and lettings policy, including temporary accommodation.

What we are looking forExperience, knowledge, and skills

• Understanding of social housing and lettings process.
• Knowledge of data protection legislation and working with sensitive personal data.
• Full driving licence and access to a vehicle for work purposes.

Values and Personal Competencies

• Experience of allocations and lettings.
• Housing regulatory standards, good practice, and updated knowledge of Housing Law.
• Community and stakeholder engagement.
• Case management.
• Safeguarding and vulnerable customers.

Transforming lives

• Embrace CHPs mission, strategic objectives and values by being a great team player who leads by example in line with our competency framework to do what it takes to ensure CHPs success, as well as customer excellence.
• Taking responsibility for your own safety, you will follow correct procedures to ensure a safe and healthy working environment for yourself and others.
• Be compliant with the Risk Management Policy, raise awareness of risk with employees, implement strategies to minimise risk and report any new or emerging risks.
• Embrace equality, diversity and inclusion in the workplace and adhere to all other relevant policies and procedures.

Please ensure you take the time to answer the questions on the application form. Failure to do so will disqualify you from the process.Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.Benefits

• The salary for this post will be £28,009 Per Annum
• Learning and development opportunities
• Healthcare cash plan
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• CHP Participate volunteering programme
• Competitive pension scheme
• 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
• 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.

Keyskills :
housingsoftware"Customer Service""Lettings""temp housing"