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Customer Service Advisor

Viking
Job LocationChadderton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success Seeking a role where proactivity is welcomed, with scope to develop and growViking have an exciting opportunity for a Customer Service Advisorto join our team based in Oldham (1 day home working per week).You will join us on a full-time, permanent basis and inreturn, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, printand document services, business services, facilities products, furniture, and school essentials.Benefits of joining us as a Customer Service Advisor:

  • Generous pension (matched contribution up to 6% of your monthly salary)
  • Access to PMI via AXA once 5 years service completed for your partner and dependents living in the same house up to 24 years of age
  • Discounted gym membership
  • Staff discount
  • 25 days holiday plus bank holidays (rising to 27 days after 5 years service)
  • 8 hours paid appointment time per annum
  • Employee Assistance Programme
  • Free on-site parking
About the Customer Service Advisor role:You will provide the personal touch to our Ecommerce business, delivering a friendly, professional and high-quality service to our customers. You will be responsible for taking inbound calls, resolving customer queries and identifying up- and cross-sellingopportunities, as well as using your excellent written communication skills to interact with customers through email and chat. You will identify their needs and effectively process all customer orders, as well as pre and after sales queries. You will enhancethe customer experience by being prepared to go the extra mile and, in doing so, will develop customer loyalty and grow our long-term customer base.Your responsibilities as our Customer Service Advisorwill include:
  • Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery.
  • Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
  • Ensure that the question of the customer is answered and expectations managed to the highest standard.
  • Provide efficient and effective service to customers, undertaking handling of objections if needed.
  • Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required
  • Handle all administrative duties related to the customer service role, including maintaining and updating customer information on our CRM tool
  • Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries.
  • Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.
What we’re looking for in our Customer Service Advisor:
  • Previous experience working within a customer focused environment such as a contact centre, retail, hospitality
  • Is able to work with autonomy and demonstrate a positive attitude and team spirit.
  • Is customer satisfaction focused, process and results driven.
  • Has excellent listening skills with ability to build rapport and engage with customers.
  • Fluent knowledge of English, spoken and written.
  • Uses logic and initiative to solve problems and effectively implement solutions.
  • Computer literacy, specifically proficiency in Microsoft Office applications
  • Ability to learn and use a Customer Relationship Management (CRM) system efficiently.
Want to join our team If you feel you have the skills and experience required for the Customer Service Advisorrole, please click ‘Apply’ today and take your next step towards a career with Viking.

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