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In House Training Coordinator

Winkworth
Job LocationCentral London
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Knowledge & Regulation Department is a key part of Winkworth Franchising Limited (WFL), looking after all training and compliance matters, on behalf of the franchisor of the Winkworth brand. With almost 100 independently owned and operated franchised offices, the need to ensure the highest level of customer service, compliance with legislation and effective training across the network is of paramount importance to the continued longevity of the brand and its values. Over the next few years, the estate agency, letting and property management industry will be going through a number of changes. In addition to ever increasing legislation and customer expectations, there is now the possibility of the industry becoming regulated with the introduction of compulsory qualifications and licensing, therefore you will be working in a changing and sometimes challenging fast paced environment.With these challenges in mind, WFL intend to support franchisees and their staff by offering a robust training and development programme together with individual bespoke support where required.Primarily reporting to the Head of Knowledge & Regulation, the successful candidate will have excellent administrative and communication skills together with an eye for detail and an enthusiasm for productivity. With confidence to work on their own initiative and be able to solve problems as they arise, the Training Co-ordinator will also play a pivotal role within the WFL team by working with other departments such as operations, legal, marketing and IT as well as dealing with the wider network of franchisees.MAIN TASKS:

  1. The Winkworth Hub and training generally
Managing and operating the Winkworth Hub’, Winkworth’s online learning management system e.g. setting up new users to create and maintain an accurate database of Winkworth staff, uploading learning content such as toolkits and guidance notes, organising and reviewing online courses, encouraging and tracking user attendance, generating reports and ensuring feedback is completed.Co-ordinating face-to-face training eg. maintaining a relationship with external training-partners’, ensuring training rooms (internally and externally) are booked and prepared for training sessions and offering a meet and great presence and generally liaising with attendees.2. The CRMDeveloping and maintaining a new CRM system detailing all legal and compliance aspects of each of the franchised offices, chasing for documents and information, generating reports, and creating statistical information to assist with risk profiling.3. Assisting the Head of Knowledge & RegulationAssisting with a variety of tasks: such as creating training material and scheduling courses, arranging office visits, health-checks and Check&Train onsite visits using external compliance-partners’, gathering relevant information in advance and helping to compile reports and remedial plans, providing on boarding’ support during the opening of a new cold start franchise office and assisting generally in the sale and purchase of an existing franchise office by providing both exit and on-boarding support.4. Providing occasional administrative support to the Head of ClientRelationsi.e. complaints administration from time to time.REQUIREMENTS
  • Experience with CRM and database systems
  • Excellent working knowledge of Microsoft word, Excel and Power Point together with Google mail and Google docs
  • An understanding of HTML and how websites work or a willingness to learn
  • Strong co-ordination and administrative skills
  • Fast typing: over 60 words per minute
  • The ability to work unsupervised and work on multiple projects simultaneously
  • Understanding of the sales agency and lettings and property management environment
  • Willingness to learn new software systems such as Reapit
  • Motivated to work to high standards and a keenness to provide an excellent customer’ service to the WFL team, the individually owned and operated franchisees and WFL’s third party training and compliance partners
    • Required skills
  • Franchising
  • Hub
  • Management System

    • Keyskills :
    Franchising Hub Management System

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