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Virgin Money Host, Glasgow Area

Job LocationCentral
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Virgin Money HostBusiness Unit: Customer ExperienceLocation: Glasgow Area Basic Salary £18,525 - £25,000 per annum DOEContract Type: Permanent Full Time and Part Time availableIn our quest to make things better, we never stop looking at how every bit of banking works. We sweat the small stuff, because we know it makes a big difference for our customers. But at the heart of this are our peoplewho we couldnt do without. Ourbold and brilliant colleagues who bring their A game every single day. The question isare you ready to bring yoursIts an exciting time to be joining Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head! Delivering afirst class customer experience is at the heart of all we do and were always on the lookout for like-minded individuals who love to exceed customer expectations.Our VM Hosts are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Glasgow Stores has an opportunity in their team so if you have a genuine passion for helping others and readyto make a real difference then we could be what youre looking for!The role in a nutshell

  • Welcoming our lovely customers to the Store.
  • Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
  • Resolving any queries customers may have with their banking.
  • Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
  • Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
  • Youll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community.
To be successful youll need to bring
  • Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers.
  • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
  • Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
  • A flexible and positive working approach to suit customer needs and business demands.
  • Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
  • A keen interest in all things digital with a desire to keep up to date with up and coming technology news.
It would be amazing if you have the followingbut its not essential
  • Some financial services experience.
  • Knowledge of banking products.
We really need you to have the skills and experience listed in the To be successful youll need to bring section above, but the rest is just our wish list, so please dont let that put you off applying, wed love to hear from you!RED HOT Rewards
  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Option to receive up to a 13% pension contribution
  • Six months sick leave and six months half pay
  • A digital-first colleague experience
And the great news is, all these benefits are available to colleagues from day one!Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our friendly team at .Now the legal bitIf we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.

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