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Technical Account Manager

Advanced
Job LocationCastleford
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Technical Account Manager will provide technical leadership into cross-functional operational squads. Each squad will be familiar with and invested in owning service operations to specific Managed Service (ITO) customers in the cloud. Key to success will be a close-knit tribal culture of customer centric service. The Technical Account Manager will provide overall technical governance and leadership, helping drive squads to deliver automation, technical excellence and continual service improvement.Communication and collaboration is paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients.What you will be doing

  • Act as an authoritative technical leader and advocate for your respective squad.
  • Capture and drive automation and innovation opportunities in order to help reduce time spent by support teams and in turn, free time to innovate and drive service improvement.
  • Help capture technical issues and risks and leverage squad members to provide appropriate technical input into the documentation and ultimate resolution of those issues
  • Maintain a roadmap for significant work your squad will oversee and deliver to this roadmap following standard methodologies
  • Work closely with the account management teams to develop either roadmap or ad-hoc opportunities into formal solutions that can be proposed to the client
  • Ensure a standard set of reports are generated on a regular basis and help provide input to ensure continuous improvement of reporting capabilities to your peer group
  • Take ownership of formal problems where required, ensuring appropriate technical resources are aligned and working on a resolution or workaround. Provide technical input and governance to the problem and update stakeholders at regular intervals as the technical investigation continues
    • What you will have
  • Excellent communication verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues
  • Highly experienced in producing and analysing reports across a number of different disciplines (both technical and operational) from a variety of different sources
  • Experience providing technical leadership and guidance to others
  • Strong understanding of traditional hosted technologies and approaches (dedicated hosting, colocation, private cloud)
  • Knowledge of modern DevOps pipeline management and Agile development practices
  • Good understanding of cloud services such as AWS or Azure
  • Good knowledge around networks and security (LAN/& WAN)
  • Capability to project manage in an informal capacity; able to apply appropriate project methodology to plan, execute and report on work in a structured way
  • Experience of operating within a multi-supplier / SIAM support model
    • What we do for you
  • Generous Annual Leave – 25 days, plus public holidays, with the ability to buy additional days.
  • Employee Assistance Programme – Advice, support, and counselling 24/7
  • Life insurance - 4x times salary.
  • Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees.
  • 65% Internal Mobility –Committed to the development & growth of our people.
  • Advanced Perks At Work– Exclusive employee discounts & benefits portal.
  • Charity Fundraising – Proud to be a Patron of The Princes Trust; every employee is entitled to one day of volunteering each year.
  • Pension Scheme - Up to 5% matched contribution.
  • Income protection insurance.
    • Who we areAdvanced are one of the UK’s largest and most successful software companies. Our products sit at the heart of some of the countrys best-known businesses, charities and public sector organisations, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands, in our 8-year history we’ve already grown phenomenally quickly with a £254m turnover and 2,300 staff serving over19,000 customers across the UK.

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