Product Support Technician

Job Description

Product Support TechnicianCastle Donington, DerbyshireAbout Us:Established in 2010, Medstrom are a market leading provider of medical devices services to the NHS and other caregiving facilities with a strong reputation for providing a reliable, dedicated and trusted service to our partners.As an Employee Ownership Trust (EOT) we have independence in the market which is unlike any other company in the industry and through continued growth we can offer great opportunities for you to develop with our business, which we call the "Medstrom family".We are now looking for a Product Support Technician to join our Service Team to support the New Business Development Team within the Midlands, based in Castle Donington, Derbyshire.The Benefits:- Starting salary of up to £24,000 per annum- Contributory pension scheme- Additional on-call payments- 33 days’ holiday including Bank Holidays- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme- Salary Sacrifice Schemes including Cycle to Work- Receive a "treat" on your birthday- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the companyThe Role:In this key role, you’ll install and maintain products and provide demonstrations and basic training to care givers. Working as part of a dedicated team, you will provide support to the Business Development Teams by providing technical support and maintenanceservices to customers throughout the Midlands.You’ll have the chance to directly engage with customers and make a positive, lasting impact on our services throughout the region, therefore a strong customer focus is essential.Specifically, you will:- Communicate with customers in a friendly and professional manner- Repair and service products to ensure they are fit for use- Clean and carry out safety testing on products- Perform product modifications and audits- Communicate customers’ needs or complaints to Service Supervisor or Regional Service Manager and Account and Territory Managers- Help the Sales and Clinical Teams with servicing activities to support sales- Identify potential sales opportunities and communicate these to the Sales Team- Act as a representative of the Service Department for customers- Order, when needed, spare parts to repair equipment- Manage multiple jobs and prioritise SLA achievementHours: Monday to Friday, 9am - 5pm.You will also be required to participate in the on-call rota, once fully trained.About You:To be considered for the role of Product Support Technician, you will need:- Solid mechanical or electrical experience, a recognised qualification would be an advantage- Experience within a customer service and/or facing environment- A full UK driving licence- Great communication skills- Experience in a hospital servicing role would be beneficial to your application, but this is by no means essentialWebrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.