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Windows 10 EUC Onboarding/ Floorwalker/Trainer Support

Project Recruit
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

WIN10 Floorwalker / On-boarding Trainer Support (EUC Resource) Our client, a global supplier of IT services requires a Floorwalker / On-boarding Trainer to provide support for Windows 10 Migration Project based in Cardiff. There may be some remote work but you may also been required to be on site.This is for a 2+ month temporary contract to start immediately with possibility of extensionKey Responsibilities:

  • Floorwalker / On-boarding Trainer / Remote On-boarding for Windows 10 rollout migration
  • On-boarding WIN10 user
  • Supporting Windows 10 / Windows 7 Operating system issues
  • Supporting MS Office / O365 defect handling
  • Identify, log and resolve technical problems with software applications or network systems
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Explain and document technical issues in a clear way to clients in the ServiceNow ITSM Tool
  • Troubleshooting PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
    • Key Requirements:
  • Experienced in supporting Windows 10 / Windows 7 Operating system issues
  • Experienced in supporting MS Office / O365 defect handling
  • Basic knowledge of SCCM & Appsense tools
  • Basic understanding on Active Directory
  • Identify, log and resolve technical problems with software applications or network systems
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to senior leadership
  • Experience in Windows 10 rollout migration
  • Explain and document technical issues in a clear way to clients in the ServiceNow ITSM Tool
  • Troubleshooting PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Basic Knowledge on VPN (ZScalar/NetScaler) solutions
  • 3+ year of experience in EUC Support
  • Experience in handling WIN10 migration will be an added advantage
  • Excellent Communications Skills & Customer Service in Face-to-Face discussion
  • Good in Telephone/Email manner during Interactions with Clients
  • Good problem-solving ability
    • Required skills
  • Deskside
  • Desktop Support
  • Cardiff
  • Windows 10
  • EUC
  • Windows 10 Migration
  • WIN10

    • Keyskills :
    Deskside Desktop Suppt Cardiff Windows 10 EUC Windows 10 Migration WIN10

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