| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | 9.50 - 12.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Bilingual - Welsh & English-Speaking Customer Service AdvisorLocation: Remote workingSalary: 10.30 per hourContract: Full time, PermanentHours: MonFri 9am-8pm AND Sat 9am-12pm (rotational shifts between these hours, 37.5hours weekly)Be part of something special!When you join us, youll become part of a well-established company that looks after its employees just as well as its clients and customers.HGS is a leader in providing cutting edge customer experience and helping our clients to become more competitive. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology. HGS operates on a globalpresence with 44,000 employees in 7 worldwide locations.Be supportive. Be personal.Customer Service AdvisorThe role:As a Welsh speaking Customer Service Advisor youll be the very first point of contact for our customers. Youll need lots of patience, but with your unflappable nature and personal approach, youll calmly reassure them that youre there to help.The satisfaction you get from solving customer enquiries is one of the main reasons our advisors love coming to work every day. Youre surrounded by brilliant colleagues who love what they do and encourage and support each other.The atmosphere in the contact centres is lively and funtheres always something going on to entertain you or get involved in, and with our training and support, there are lots of opportunities to build and grow a long term career.In order to be successful within this role youll need to have: Must be Fluent in speaking Welsh Excellent listening skills and natural empathy Top-notch troubleshooting and problem-solving skills A genuine passion for customer service A professional telephone manner Strong communication skills, with a natural flair for conversation Resilience, understanding and patience Effective time management An openness to feedback and confidence working with othersAs a permanent employee, you can look forward to the following: Working hours are 37.5 hours per week. 20 days paid annual leave plus public holidays (increasing incrementally to 30 days based on tenure) A contributory pension scheme. Discounts with hundreds of major retailers and restaurants across the UK, plus free mobile phone insurance! We also have free parking. Childcare vouchersWere committed to helping you develop a long and rewarding career with us. To ensure you have all the skills you need to succeed, well provide you with excellent training and plenty of support throughout your time at HGS.At HGS, were creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our clients, customers and for our future. We value different perspectives, skills and experiences, and welcome applicationsfrom all sections of the community.Additional Information:Due to the nature of this position, we are required to complete a DBS checks for successful candidates.No agencies please.
Keyskills :
Customer ServiceCall CenterWelshCall HandlerContact Center