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Technical Helpdesk Advisor (First Line Helpdesk)

Petrie Recruitment
Job LocationCardiff
EducationNot Mentioned
Salary£22,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Technical Helpdesk Advisor (First Line Helpdesk)Contract Type: PermanentSalary / Benefits etc.:£22 - £23k.Job Elements: -

  • Working on a shift rota covering 7 days per week. Basic salary is £18,000 plus shift payments makes average earnings £22-23,000
  • Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix
  • Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained
  • Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site
  • Keeping customers informed at all times on progress of calls logged
  • Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure
  • Update call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced
  • Be part of the helpdesk rota working evenings and weekends
    • The ideal candidate will have:
  • PC and peripheral equipment hardware and software diagnostic experience.
  • Previous experience of working on a first line IT Helpdesk
  • Strong interpersonal skills, the right attitude and effective communication style to build rapport with customers
  • Excellent diagnostic skills
  • High level of confidence to make decisions and use own judgement
  • High level of computer literacy and able to use Microsoft packages
  • GCSE Maths and English
    • Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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