Technical Claims Controller

Job Description

The CompanyLaunched in 2018, Rostella is based in the heart of Cardiff and is a provider of car insurance services. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions.Were a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience. All in an exciting, fast-paced,adapt and lean environment. Rostella provides these services to its sister company Hedgehog.The PositionThis is an exciting opportunity for a technical motor claims expert to join us and put their stamp on the claims department. You will report directly into the Head of Claims to lead the claims team strategic focus on indemnity spend. Your role will be variedand although your primary focus will be around bodily injury, credit-hire and fraud you will touch all areas of technical claims handling within our business.This is a newly created role and the right candidate will help to shape the role into something that adds the most value to our business.What you need to do

• Creating and implementing technical claims strategies that lead to improved technical performance (indemnity spend) within the claims area across both first party and third-party claims.
• Oversight of handling claims in excess of £25k+ and our most complex claims.
• Identify technical training needs and implement any required / relevant training for the Claims Department and monitor feedback and progress.
• You will be responsible for helping to set the claims department best practice.
• You will then be responsible for managing the internal audit procedures to ensure that best practice is adhered to.
• Optimising our current fraud strategy to ensure we hit our target detection rate and implementing strategies to assist the claims team in identifying and handling potential fraudulent claims using SIRA or other available tools.
• Supporting the Claims team leader and Head of Claims with day to day departmental activity.
• In unison with the Head of Claims, report & liaise with both the Cover holder & Underwriters on claims where the reserve exceeds £25k as appropriate.
• Working closely with our claims suppliers to improve performance in areas which have a direct impact upon indemnity spend.
• Providing technical support and guidance to the claims team.
• Keeping abreast of market developments, emerging risks and technologies, best practice, competitor activity etc to ensure our strategies are appropriate and effective.
• You will not have any direct line reports, however, you will need to be able to influence and manage within a matrix management set up.
• Acquire and maintain knowledge of and understanding of compliance & regulatory matters directly relating to your role.

Your Skillset

• You will be a subject matter expert when it comes to motor insurance claims and will have expertise in all facets including (but not limited to) bodily injury, credit-hire, fraud and recoveries.
• You will have experience of dealing with MI, being able to interpret and utilise its insight to drive performance and influence the strategies you implement.
• A working knowledge of process change/improvement and knowledge of experience of change methodologies is desirable.
• You will be a strong communicator able to build relationships with Customers, Third Parties and Suppliers.
• Able to mentor more junior members of the team & interact with all other staff.
• Self-motivated & able to work within a team framework.
• You will have the ability to make sound decisions within defined timescales and ensure they comply with the latest relevant claims handling guidelines and appropriate legislation.
• An ability to work with various stakeholders to identify a problem and then execute an improvement plan to fix it.
• An ability to handle our most complex and high value claims and act as a referral point to more junior members of the team.

Experience:

• 5-10 years experience working in a motor claims environment, with part of this time having been spent in a role with responsibility for creating, implementing and monitoring technical strategies.

Qualifications:

• You will ideally be Graduate who is at least Dip CII qualified.

Benefits

• Competitive salary dependant on experience
• 25 days holiday plus bank holidays
• Enrolment into a NEST pension
• A great central Cardiff office location
• Flexible home working will be considered
• All you can drink tea and coffee

Keyskills :
FraudInjuryClaims HandlingHigh Value